Image thumbnails

[unimagined]

Image thumbnails are not showing anymore after my last update. http://screencast.com/t/LlClGov7

[Radu]

Hi,

Please disable all plugins and check after, if the issue disappears enable plugins back one by one to identify what causes this.

Let me know

Cheers

Radu

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What support service includes ? What not ?

[unimagined]

I already did these and everything remained the same.

[Radu]

If you don’t get an error please set WP_DEBUG to TRUE in wp-config.php and view again that page and let me know if some errors appears.

Cheers

Radu

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What support service includes ? What not ?

[unimagined]

I did… nothing appaers

[Radu]

Hi,

I need ftp details to try to debug this

Cheers

Radu

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[unimagined]

This reply has been set as private.

[unimagined]

I sent you the credentials.

[d_enajetic]

I’m having the same issues. Just replying to follow and hopefully see a solution.

Like Unimagined, the thumbnails from all of my posts disappeared after the update. In case it needs to be said, they’re missing in my custom VC Post Grid.

Attachments:

You must be logged in to view attached files.

[unimagined]

Exactly, I’ve used also the VC Post Grid.

[Radu]

Hi guys,

After 1 hour of debugging i’ve figured out what is the problem.

It’s permission issue, in your case @unimagined the server doesn’t have permissions to create a new folder in uploads folder, i’ve created manually 2016 folder and i’ve set 777 for that.

@d_enajetic try to upload an image to media to see if you can do this, if nope please review the folder permissions.

Cheers

RAdu

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[d_enajetic]

Hi Radu,
I went through my control panel and found the uploads folder. There is a 2016 folder as well as other years dating back to 2012. All were set to 755. I changed the 2016 & 2015 to 777, but nothing has changed. I even uploaded a new pic in hopes it would trigger it, but nothing happens. Any other suggestions?

[Radu]

Hi d_enajetic,

Can you please provide credentials to check ? and also the page url where the screnshot was taken : https://cdn.seventhqueen.com/sq-support/wp-content/uploads/2016/02/missing-thumbnails.jpg

Cheers

Radu

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[d_enajetic]

This reply has been set as private.

[Radu]

Hi,

Your issue is not similar to unimagined,on your page the images are there in SRC=”” tags, please disable mod_pagespeed, pagespeed can causes this.

Let me know

Cheers

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[d_enajetic]

Hi Radu,
Not sure why it was on, because everything is handled through Cloudflare. I’ve turned it off, cleared the cache and nothing has changed.

[Radu]

If you disable plugins except visual composer,k-elements,buddypress and woocommerce the items will load properly ?

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[d_enajetic]

Just disabled everything but those plugins. Unfortunately, nothing changes.

[d_enajetic]

I just re-enabled everything and made the site public again. If needed, you have my permission to go in and put it in maintenance mode. I’m already logged in.

[Radu]

This reply has been set as private.

[d_enajetic]

So basically you’re telling me that VC custom templates don’t work anymore. If I switch to one of the default templates, they work, but I don’t care for their look. I even built a new template to see if it works, but no luck. I’ve also deactivated the theme and all of it’s plugins, re-uploaded and reactivated them, but nothing has changed. My site has been built around these custom templates that no longer work after the upgrade. Changing the template is simply not the answer.

The same issues affects a site I’m building for a client. (yes he has his own license) I’d really appreciate a solution to this.

[d_enajetic]

To add to that info, the test (dummy) image is not showing in the VC Grid Builder either.

[d_enajetic]

Hi Radu,
I couldn’t take it anymore and rolled back to the 3.1.3 release. Everything works fine now. From the looks of it, it’s not on you, it’s definitely something with VC because it’s screwing up my Buddypress installation as well. I’ll stay on this version until there’s an update that’s flaweless.

Thanks for all of your help.

[Radu]

You’re welcome

We will see in next vc update how things work

Cheers

Radu

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[dintan]

Hi all, my thumbnail is missing also, is the cause the same as d_enajetic?

http://knowledgetransfer.toa.edu.my/

 

[Radu]

Hi dintan,

Please update the theme to latest version 4.0.4 and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins. If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

 

COPY CODE

define( 'WP_DEBUG', true );

 

•   After this line add this:

 

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run). Repeat the described actions and then check the debug.log file and let me know what error appears. If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider. After you have disabled the plugins try to see if the error persists.

Cheers

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[dintan]

Thank you Radu 🙂

[Radu]

So, can i mark the topic as resolved ? your issue was fixed by applying the theme &plugins update ?

Cheers

Radu

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