Images appearing rotated in Desktop vs Mobile

[Adam]

Some of our users (and this happened to me as well) are seeing their profile images rotated 90 degrees on their profiles.

In my case, the mobile upload looked fine, but the desktop version appears rotated 90 degrees counter clockwise.

I don’t even know where to begin troubleshooting this. Some images contain meta data from the camera about rotation, and I assume the theme does not read this data?

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[Abe]

hi @Adam
First, I like what you did with the theme 🙂
That is strange and it could be related to the way the user takes the photo and how he holds the camera. Buddypress should be responsible for the photo upload there

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[Adam]

@abe – thanks!

Yes, if there is rotation when taking the photo, supposedly, meta data is saved with the photo that tells *certain* image-reading applications to correct the rotation when viewing photos.

Obviously we’re missing this ability on the web server, or with buddypress.

I can create a thread on the buddypress forums to try and investigate further.

If other users of sweetdate have this issue hopefully they’ll just find my thread, and update if they find a solution..

[Abe]

Hi Adam, thanks. Post the link to the buddypress forum so we can support it

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[FD]

Any news updates here?
We have also the same problems and can´t seem to find any good solutions.

[Abe]

I thought this was handled by Buddypress in the latest updates..

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Adam]

We’ve since separated our product from our content platform and have realized this issue is bigger than SD/BP/Wordpress.. it’s all about image metadata and everyone suffers from it unless they star to read rotation data or provide rotation features to users to fix it themselves.

[Abe]

Thanks for sharing Adam

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Author]

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