imposible to run the theme

[javimad]

Hello!

In a full month has been imposible to run the theme. I installed the theme as you recomended but A lot of problems ocurred. I tried eliminate the plugins but problems continued. I dont know what i can do, but if it continue I would need to retrieve my money.

Thanks.

 

 

 

[Radu]

Hi,

You should open a ticket when you have a certain problem with the theme, you have opened the ticket and after approximately 1 hour you had left us a very bad review that not represents our support service. That’s not fair!

So, if had changed your mind and you want directly refund contact ThemeForest they help you in this matter since under their marketplace for wp themes the theme has been sell, so just fill the refund request: https://themeforest.net/refund_requests/new

So if you want to use our product but you encounter problems just open a ticket and our team will help you to achieve what you need. You don’t even tell us what kind of problems you had encountered.

So please let’s solve your problems and change that review, please!

Cheers
R.

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What support service includes ? What not ?

[Laura]

Hello, i’m so sorry to hear that, i will be happy to help you. I see your website is in a loop right now, if you prefer, i can check it out for you 🙂 I would need wordpress admin access, and about the loop , might need ftp credentials to check the files.

Did you change the domain redirection or something related that could be related to that?
If you prefer support in spanish let me know 🙂

Will be happy to help you so we can resolve this issue and you can start using the theme 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Actually, it’s needed for FTP credentials in the first instance since the wp admin panel cannot be loaded.

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What support service includes ? What not ?

[Author]

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