In “Related Posts” only old posts are shown

[miDoggy]

Hello,

I just found out that on my site in the KLEO related posts only old posts and always the same are shown. I searched everywhere but found no answer.

Thank you for your help,

Julia

[Laura]

Hello, try by adding a new post with only a bit of content and tell me what it shows at related posts

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[miDoggy]

Hi Laura,

below a post with title and text only nothing is shown. If I add a category, the same “old” posts as mentioned above are shown. I added pictures of both posts…

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[Laura]

Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[miDoggy]

This reply has been set as private.

[Laura]

Hello, the file you sent is encrypted, can you send a txt file?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[miDoggy]

This reply has been set as private.

[Laura]

Hello, can you share admin credentials so i can check it out?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[miDoggy]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[miDoggy]

Thank you very much, Laura 🙂

[Radu]

Hi,

Please add the attached file after you unzip it to wp-content/themes/kleo-child/page-parts/

Now it should displays latest posts there but there are displayed the posts that are in same category as the displayed post

NOTE : You should have Kleo Child theme installed and activated.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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[miDoggy]

Hi Radu,

it’s working! Thank you so much! 🙂

Cheers
Julia

[Radu]

You’re very welcome, please don’t forget to rate us 5 stars at themeforest if you have time and also will be useful for us and for rest of the users if you will leave a short review about the customer support service please 🙂

https://themeforest.net/item/kleo-next-level-wordpress-theme/reviews/6776630

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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