This topic has 14 replies, 4 voices, and was last updated 8 years by 
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Hey,
Just purchased the theme and I uploaded via FTP as I usually do with themes and it comes up with an error.
see: http://ptag.asia/
This has happened before with other themes however when I just upload the files again it normally fixes the issue. Not this time though. I have gone through the files and it appears all are there. I have upload (with overwrite) to make sure all files are there and still get the same error.
Running the current WP release viewing through Chrome, Firefox and Explorer
In chrome it says server error 500 however in firefox it is just a blank page. No access to admin as it appears blank.
Hi,
Can you please provide admin credentials to take a look ?
Cheers
Radu
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi again,
Can you please provide FTP details ?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi, or maybe increase php file upload size on your hosting to allow us to upload it from wordpress admin
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Sorry can’t provide ftp details as there is a lot of websites on my server. The theme has been uploaded as per your instructions. The file uploaded was buddyapp\BuddyApp Files\Wordpress theme\buddyapp
The buddyapp zip file was extracted then uploaded into the themes folder on the server. Nothing out of the ordinary was done during this process. It appears there is a file missing. I have tested this on the current release of wordpress and 4.2.5 and both have the same issue.
If you would like to upload something onto my server please send it to me and I will upload it.
I just did a fresh install of WP on a different website to test. http://vunoo.co/buddyapp/wp-admin
I uploaded the theme and the same issue. If you click on preview theme you will notice it just loads a blank page.
username: admin
p/w: passHi there, I have just activated the theme on your install. Version 1.0.1 is also available and you can update it if you want
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.I was installing the plugins to test if everything is fine and the wordpress install was deleted by you or someone who has access, just to let you know.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.I updated a file lib/theme-options.php that is available also in the new update
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.sorry thought you had finished. I have activated the same username for you. and yes, I deleted the install and re-installed wordpress on that domain name to test the update you did.
I have uploaded the theme again via the admin panel (the updated one) and it is working well.
username: radu
password: 6z(P$gBnDnI2Y3kb$EyAB8q1Hope your issue is solved by now, if not please provide us more details about your problem.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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