Integrating Zopim Live Chat to Kleo

[fabienne]

Hi,

I would like to use Zopim with Kleo and PMPro on my site so that when my members are logged in Zopim automatically provides me (via the Zopim live chat plugin dashboard) with the name and email of the person I am talking to.

I am lacking a bit of PHP expertise to finalise the integration and Zopim customer service has given me the following instructions which I am not sure about how to implementing.

Would anyone be able to provide the ‘missing code’?

From zopim support:

`You need to use the php functionalities of WordPress to detect if a user is logged in, prior to use the set API of Zopim.

Here’s a guide on how it works:
https://codex.wordpress.org/Function_Reference/is_user_logged_in

You will need to incorporate that with the below code:

<?php global $display_name , $user_email;

get_currentuserinfo();

echo “<script type=\”text/javascript\”>
$zopim(function() {

$zopim.livechat.setName(” + $display_name +
echo ” );

$zopim.livechat.setEmail(” + $user_email +
echo ” );

});
</script>”;

?>
‘

Thanks muchly

TourismTribe.com

[sharmstr]

As the link says, you use

COPY CODE

if (is_user_logged_in()) {

}

Just put you function inside that.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[fabienne]

Thanks Sharmstr,

I have tried a few options but it’s not working. Did you mean like the below?

COPY CODE

/**
 * Zopim appears if user is logged in
*/ 

if (is_user_logged_in()) {

        global $display_name , $user_email;
        get_currentuserinfo();
                 echo "<script type=\"text/javascript\">
                         $zopim(function() {
                            $zopim.livechat.setName(" + $display_name + echo ");
                            $zopim.livechat.setEmail(" + $user_email + echo ");

                            });
                         </script>";
}

TourismTribe.com

[sharmstr]

Yep. That’s how you tell if a user is logged in or not. Beyond that you’ll have to ask them because I have no idea what their code does.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[sharmstr]

Unless you want it to run if they are NOT logged in, then you’d change it to !is_user_logged_in(). The ! means NOT.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[fabienne]

Ideally I want it to run for both (in and not logged in) but when logged in I want Zopim to give me their name and email 🙂

@sharmstr, I tried with that code in my child theme’s function PHP and the site breaks/doesnt load (big white page). I don’t know how to diagnose what I am doing wrong. Jeez I wish I was better @ php!

Do I need to have anything else before the start? (apart from the <?php ?

TourismTribe.com

[sharmstr]

If you copied the code from a web page, make sure you dont have fancy quote marks (left and right).

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[fabienne]

Thanks for poiniting that out…

Unfortunately it’s the Zopim code that breaks the site. I am waitning on their answer… I will get to the bottom of this!

TourismTribe.com

[sharmstr]

Good luck.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[fabienne]

Hi Sharmstr

Just an update and hoping I can get a little bit of more advice from you.
I still haven’t managed to finalise the Zopim integration but PMPRo has given me the code and we are very close.

This is the code:

COPY CODE

if (is_user_logged_in()) {
    global $display_name , $user_email;
    get_currentuserinfo();
    echo "<script type=\"text/javascript\">
            $zopim(function() {
            $zopim.livechat.setName({$display_name});
            $zopim.livechat.setEmail({$user_email});
            });
    </script>";
}

I pasted the code (inserted it in header.php between php tags).
When logged in as demo I cannot see the info in zopim but I can see this is the backend (view source). I spent 1h on zopim support chat but we haven’t found the solution yet.

I wanted to show you the below so you can assess if this is what I should be seeing? (isn’t the name missing?). Zopim was rather surprised that didn’t work as it should so I am wondering if it has something to do with Pmpro and/or kleo

I really would like to integrate Zopim with Kleo and PMPro as i feel it would be such value so I appreciate any help you can provide me.

Thanks

Thanks

below is the output in view source. I feel that something didn’t quote work on the setName as the brackets are empty

<script type=”text/javascript”>
(function() {
.livechat.setName();
.livechat.setEmail(liz@lizward.com.au);
});
</script>

TourismTribe.com

[sharmstr]

It clearly states in the codex that display_name doesnt work in WP 2.5+ https://codex.wordpress.org/Function_Reference/get_currentuserinfo

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[fabienne]

Hi,
I was meant to post an update!
It’s all sorted, the issue was I had to use the Zopim plugin and it couldn’t be done manually.
Thanks to you @sharmsr I swapped the display_name for user_ID 🙂

TourismTribe.com

[sharmstr]

Cool!

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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