INTERNET EXPLORER bad visualization

[fersamp]

Hi,

I still have visualization problem on IE 9:

– Home icon in top bar menu is become a japana idiom;

– The mail icon and up arrow in the right bottom to return on top of the page are not displayed;

– Social Icons and text in top left are not displayed;

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[Laura]

Hello, try deactivating some plugins and testing again, also clean cache
Let me know 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[fersamp]

Hi Laura,
I tried to deactivating some plugins, WPML included, but the problem is still present.

WPML support told me that is a known problem of compatibility between IE9 and Font Awesome,
can you help me to understand what can I do?

Best regards

[Laura]

Hello, we cant do much regarding font awesome compatibility, but maybe try to update your browser?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[fersamp]

About font ok, but about the other visualization problems?
I don’t believe that a font compatibility makes problems to button contact us and go on top.

[Laura]

Hello, did you update the theme to 4.0 and tried again? Please let me know

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[fersamp]

HI Laura,
I’m sorry but there are still problems.
But am I the one with Internet Explorer 9 view?

[Laura]

Have you tried updating your browser to IE10?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[fersamp]

Even updating internet explorer there are still problems…
Does it work in your IE browser?

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[fersamp]

Any news?

[Andrei]

Hi @fersamp, sorry for the delay, in your screenshot I can only spot the issues with your icons, but can you please provide us more details or screenshots of the other issues that you’re referring to ?

Looking forward to hear more.

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[fersamp]

Hi Andrei,
I’m testing this visualization problem with the latest Internet Explorer version:
if I put in the navigation bar dayroma.it (my site) —> icons are visualized bad
instead with http://www.dayroma.it this not happens.
Same problem in firefox.

I don’t understand why: Is there some configuration in .htaccess I have to set?

[Radu]

Hi,

I see that the non www version redirect to www version and the icons are displayed in FF

Normally the ie problems doesn’t happens do you see the problems in our demo from ie ?

Cheers
R.

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What support service includes ? What not ?

[Author]

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