This topic has 13 replies, 4 voices, and was last updated 7 years by Radu.

  • Author
  • #104678
     fersamp
    Participant

    Hi,

    I still have visualization problem on IE 9:

    – Home icon in top bar menu is become a japana idiom;

    – The mail icon and up arrow in the right bottom to return on top of the page are not displayed;

    – Social Icons and text in top left are not displayed;

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    #104771
     Laura
    Moderator

    Hello, try deactivating some plugins and testing again, also clean cache
    Let me know 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #105052
     fersamp
    Participant

    Hi Laura,
    I tried to deactivating some plugins, WPML included, but the problem is still present.

    WPML support told me that is a known problem of compatibility between IE9 and Font Awesome,
    can you help me to understand what can I do?

    Best regards

    #105243
     Laura
    Moderator

    Hello, we cant do much regarding font awesome compatibility, but maybe try to update your browser?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #105654
     fersamp
    Participant

    About font ok, but about the other visualization problems?
    I don’t believe that a font compatibility makes problems to button contact us and go on top.

    #106514
     Laura
    Moderator

    Hello, did you update the theme to 4.0 and tried again? Please let me know

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #106550
     fersamp
    Participant

    HI Laura,
    I’m sorry but there are still problems.
    But am I the one with Internet Explorer 9 view?

    #106777
     Laura
    Moderator

    Have you tried updating your browser to IE10?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #107972
     fersamp
    Participant

    Even updating internet explorer there are still problems…
    Does it work in your IE browser?

    #108186
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #110282
     fersamp
    Participant

    Any news?

    #114288
     Andrei
    Moderator

    Hi @fersamp, sorry for the delay, in your screenshot I can only spot the issues with your icons, but can you please provide us more details or screenshots of the other issues that you’re referring to ?

    Looking forward to hear more.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #114658
     fersamp
    Participant

    Hi Andrei,
    I’m testing this visualization problem with the latest Internet Explorer version:
    if I put in the navigation bar dayroma.it (my site) —> icons are visualized bad
    instead with http://www.dayroma.it this not happens.
    Same problem in firefox.

    I don’t understand why: Is there some configuration in .htaccess I have to set?

    #119581
     Radu
    Moderator

    Hi,

    I see that the non www version redirect to www version and the icons are displayed in FF

    Normally the ie problems doesn’t happens do you see the problems in our demo from ie ?

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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