Invalid Activation Key

[Elijeh]

When a new member clicks on the link in his email, the error message “invalid activation key” appears and requires input of an activation key. The strange thing is that the user can still activate his account by logging in. I need to know how to fix this, as I want the extra security of email confirmation/activation and new users won’t know they can still activate the account by bypassing the key.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

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Always happy to help you 🙂

[Radu]

Hi,

You encounter this issue even if you are using default wordpress theme ?

Cheers
R

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What support service includes ? What not ?

[Elijeh]

I am using the Sweetdate child theme so don’t know if the issue is there in the default wp theme.

[Radu]

I know that but for the debugging procedure you should test, if you encounter the same issue using a WordPress default theme it means that this issue isn’t related to sweetdate theme and you should ask about that on the buddypress forums, another alternative it’s to disable all plugins excluding buddypress and checking again if still encounter the issue.

Cheers
R.

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What support service includes ? What not ?

[Elijeh]

The activation works when I disable My WP Backup plugin. Is there a way to get it to work while that plugin is activated?

[Radu]

Maybe it’s a problem between that plugin and buddypress and we cannot fix that’s since it’s not a theme problem, so please test with the plugin activated and the default wordpress theme and see if you encounter same issue

Cheers
R.

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What support service includes ? What not ?

[Elijeh]

Hello again. I now get “activation key invalid” when it’s a hotmail address. Is there a fix for this?

[Radu]

If you see that with default theme, it means that has nothing to do with KLEO and there it’s a BuddyPress problem or a compatibility issue between BuddyPress and other plugin

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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