This topic has 6 replies, 2 voices, and was last updated 6 years by Kieran_SQ.

  • Author
  • #183282
     provisuals
    Participant

    I ran a test, clicked the verification link after registration, I received the following error:

    Invalid activation key.

    Please find screenshot below.

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    #183285
     Kieran_SQ
    Moderator

    Hi,

    Those login details are not working for me (see screenshot).

    I tested signing up with your site from another ticket yesterday at 10:47 AM and the whole process worked fine beginning to end – have you added any new plugins since then? Changed any settings on your site?

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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    #183296
     provisuals
    Participant

    Please check #183284 for updated pw. Thanks.

    #183297
     Kieran_SQ
    Moderator

    Thanks, I was able to login.

    Please could you answer the questions from above. Also please upload your PHP error log to this ticket in a .txt file for review.

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #183298
     Kieran_SQ
    Moderator

    Also, in the meantime I checked signing up again and it worked all as expected as before (see screenshot).

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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    #183301
     provisuals
    Participant
    This reply has been set as private.
    #183304
     Kieran_SQ
    Moderator

    Everything seems to be fine there, nothing that is related anyway.

    Please can you answer the questions from my initial reply

    – Have you added any new plugins in the last 24 to 48 hours?
    – Changed any WordPress / BuddyPress settings on your site?

    Can you let me know which account the failed activation key screenshot from above refers to.

    I cannot seem to replicate your issue, I have signed up twice and both times the signup was a success from beginning to end. Please disable all caching and clear your local cache (Ctrl+F5) and try the process from start to finish again.

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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