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Author
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June 25, 2017 at 22:47 #165166
xquestion09
ParticipantHello,
Every time I make a change in the WordPress theme customizer. I get a popup that says “Invalid customizer-beautify.json format!” the change is applied but the popup error comes up on every single change, drastically affecting my ability to customize efficiently. What is this all about?
Thanks.
June 27, 2017 at 12:58 #165362Laura
ModeratorHello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
June 28, 2017 at 19:33 #165557Radu
ModeratorHi,
that’s odd did you have latest theme update ?
TRy to de-activate all plugins and try to customize and save again , you see same error ?
If yes provide ftp + wp-admin credentials here in a private reply
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 11, 2017 at 15:59 #167023Radu
ModeratorHi,
The login credentials are incorrect, please let me know the correct ones.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionJuly 13, 2017 at 16:56 #167290Radu
ModeratorHi,
I found the cause, this plugin: Customizer Site Beautify – Beta, if I de-activate this the customizer works as it should, you can contact the plugin developer to ask about this.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution -
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