“Invalid customizer-beautify.json format!”

[xquestion09]

Hello,

Every time I make a change in the WordPress theme customizer. I get a popup that says “Invalid customizer-beautify.json format!” the change is applied but the popup error comes up on every single change, drastically affecting my ability to customize efficiently. What is this all about?

Thanks.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[Radu]

Hi,

that’s odd did you have latest theme update ?

TRy to de-activate all plugins and try to customize and save again , you see same error ?

If yes provide ftp + wp-admin credentials here in a private reply

Cheers
R.

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[xquestion09]

Hey. Below ive included access credentials:

audiogearz.com/login

username: maintenance
password: u8&M5oz)8vbT0eat2^Qkun!w

[Radu]

Hi,

The login credentials are incorrect, please let me know the correct ones.

Cheers
R.

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[xquestion09]

I apologize for the incorrect credentials, below are the updated current ones.

username: maintenance

pass: U)Yyl7m5xmKjVMM*H3kX@Gtt

[xquestion09]

Apparently, those credentials would not work. I have ensured that these current ones do:

username: maintenance
password: 4Y$9nGPxBn%uxjbEnOk!nhBP

thanks.

[Radu]

Hi,

I found the cause, this plugin: Customizer Site Beautify – Beta, if I de-activate this the customizer works as it should, you can contact the plugin developer to ask about this.

Cheers
R.

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