iPhone “Take Photo” upload issue

[billybragg]

Hello, when browsing my site via mobile, and selecting the “Take Photo” option after selecting upload media button, the image is uploaded in the wrong orientation and when I post the update, the image does not attach to the post.

I can post photos from my camera roll just fine, but if I try to take a photo and immediately post it does not post.

I also noticed the same thing happening on your Buddyapp demo site as well. I’ve tried from both mobile Safari and Chrome with the same results.

Please see the attached images.

 

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Maybe the photo image size it’s to large than the server can accept at upload, if you will try with a small resolution image this will work?

Also if you will enable wp debug during this operation what this will display? I will add the steps for enabling debug below.

Steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

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What support service includes ? What not ?

[billybragg]

No, image size isnt the issue and debug isnt telling me anything nor does deactivating the plugins.

When I take a photo from my phone why does it upload the thumbnail in the wrong orientation? It does this on my site and on your own demo site. That could possibly be the issue. I just need to know how to correct it.

It does not do this on the rtMedia demo site. You can take a mobile photo and post to the activity feed just fine. Since you bundle this plugin with your theme, perhaps you could ask their support to give you some insight and hopefully a solution.

Thank you.

[Radu]

Hi,

Please try to use this code : https://rtmedia.io/docs/troubleshooting/fixing-image-orientation-wordpress-uploads/

The code can be added into functions.php file from child theme

Cheers
R.

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What support service includes ? What not ?

[billybragg]

Could you provide a little more detail? I’m not currently running the child theme. Also, in the link you gave there’s 2 sections of code (one short and one long). Where does each go? I tried placing them both in the theme’s functions.php file and it had no effect.

Many thanks

[Radu]

Hi,

The code should be integrated somehow in the rtmedia, for a correct solution please comment on that post or ask on the BuddyPress media forum support about this, it’s the bestway since we cannot modity the plugin files.

Cheers
R.

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What support service includes ? What not ?

[billybragg]

Can you confirm that this is an issue on your demo site as well? I’d like to know if this issue is “theme-wide” and not just my site before I go searching for an answer on your behalf.

Thank you.

[Radu]

There we are using rtMedia and this it’s a rtMedia specific thing so, yes it’s theme wide related if you use kleo + rtMedia, if the rtMedia will fix this there will be no problems.

This problem it’s happens also using wp default theme + rt media or any other theme + rtmedia and buddypress

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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