Is it normal that you have to wait 10 days until a small problem is solved?

[IchBins]

I wrote you on 29.12. because of a small problem. Post number: # 184159

In principle, I did not want anything except that your theme looks like the demo to me.Until today I am waiting for a solution. I sent you all access details days ago. Both for WP installation and the FTP data. So you have everything you need. But for days I do not even get an answer! We use your theme in business and have deadlines to follow too.

Would it be possible to get an answer?

Thank you! 🙂

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