Issue with Take Photo – Profile image change option and Cover Image change

[marwinsimms]

Hi,

We are facing issue with “Take Photo” once clicking it showing error “It Looks Like you don’t have a webcam or we are unable to get permission to use your webcam, please upload a photo instead”.

Please let us know how to correct this.

We are also facing issue with “Change Cover Image”, it’s not updating as soon it get uploaded but it required to refresh to check the changed cover image.

Need your quick help.

Regards,

Marwin Simms

[marwinsimms]

Want to add some more details.

We have tested the same feature with “Default BuddyPress” and its working with FireFox and chrome browser
We have tested SweetDate theme but its not working with any of browser.

Regards,
Marwin

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Andrei]

Hi,

To which of the issues are you referring that you have tested with a default theme ?

The cover upload it’s a known issue and we’ll most probably fix it in one of our future updates, but the profile photo upload it’s entirely dependent of the buddypress plugin, so if you have any issues with it, then it shouldn’t work no matter what theme you’re using.

Please provide me more details.

Looking forward.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

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