Issue with woocommerce stripe plugin on Kleo theme

This topic has 8 replies, 4 voices, and was last updated 10 years by Andrei.

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May 5, 2015 at 20:45 #57497

herbhedgerow
Participant

I am using Kleo theme for my website with WooCommerce plugin and WooCommerce extensions. On this Saturday, I updated WordPress version to the latest version 4.2.1 and I also updated WooCommerce plugin and its extensions.

Since that day I am facing some issues in my website. On checkout page when I choose Stripe as payment option it does not open the form to enter credit card details, instead it shows me error – “Please make sure you have entered your credit card details correctly.” This is happening since I updated WooCommerce Stripe Payment Gateway plugin on Saturday.

This is working fine with TwentyTwelve theme. Can you please have a look into this issue ? Is there any update which needs to be done for the Kleo theme ?

May 7, 2015 at 16:37 #57719

sharmstr
Moderator

I’m trying to reproduce this but cant. Please respond privately with the information in theme options > sys info

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May 7, 2015 at 19:49 #57772

herbhedgerow
Participant

Hi Shramstr,

Please share how can I reply you privately, so that I can share my website URL where I am facing this issue.

Regards,
Lorraine

May 7, 2015 at 19:50 #57773

Andrei
Moderator

Just under the reply box you have a check “Set as private reply”.
Cheers

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May 7, 2015 at 20:17 #57781

sharmstr
Moderator

You already responded privately when you asked how to respond privately. lol

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May 7, 2015 at 23:08 #57815

bkozlowski
Participant

I experienced the same issue. I fixed it by checking and verifying all my stripe and WooCommerce settings.

May 7, 2015 at 23:44 #57822

Andrei
Moderator

Also make sure you’re using the latest version of the Kleo theme ( 2.4.3 )
Cheers.

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May 8, 2015 at 16:50 #58001

herbhedgerow
Participant

Hi Sharmstr,

Here is the link of the website where we are facing the issue – http://test.formulabotanica.com

Can you please check the issue on checkout page on above website link.

Regards,
Lorraine

May 8, 2015 at 17:10 #58006

Andrei
Moderator

You currently have the 2.3.1 version of the theme so please update the Kleo theme to the latest version (2.4.3), and also be sure you have the latest version of WooCommerce. Everything should work just fine after that.

Cheers

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