This topic has 5 replies, 2 voices, and was last updated 9 years by Laura.

  • Author
  • #72856
     will_h89
    Participant

    Hi,

    I recently built my own website using your theme and I’m encountering a number of issues which are affecting the users of my site.

    The first issue is that the mobile theme is directly affecting the web version of the site. The menu bar along the top keeps displaying incorrectly (please see image attached).

    Secondly, not all of my members are appearing on the site. I’m unsure as to why this is but a large portion of them are not displayed in the results.

    Is there any way to tidy up the mobile version of the site? from a mobile device the site currently looks quite messy and confusing!

    Some assistance with these issues would be greatly appreciated!

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    #73178
     Laura
    Moderator

    Hello, that is because of custom css, did you add your own styles?
    About the members, only members that logged at least once will appear

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #73180
     will_h89
    Participant

    Hi Laura,

    The only custom css I’ve added is to change the menu font size.

    With regards to members, when using the member locator functionality should only active members be displayed? Because there are presently 40 members on my site yet only 17 are displayed on the /members page

    #73429
     Laura
    Moderator

    Hello, please share admin credentials so i can check out the css.
    For members, they need to be logged in at least once to appear, for example, an user registers but never logs in, then he wont appear, he needs to log in at least once

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #73497
     will_h89
    Participant
    This reply has been set as private.
    #73833
     Laura
    Moderator

    Hello, please try to deactivate some plugins, this may be a conflict

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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