I’ve reported a bug to Themepunch/Essential Grid and they won’t look at the bug unless I have the newest version of Essential Grid

[peterhs]

Hi there,

another support structure nightmare with Themepunch/Essential Grid.

I have Essential Grid 2.2.3 installed. Newest version seems to be 2.2.4. I highly doubt that the update will fix anything about the reported bug since Thempunch didn’t seem to be aware of the bug in the first place.

In any case: Essential Grid has a function to animate grid items on mouseover using matrix3d in css. Quite useful and also quite broken in Safari. It works fine in Chrome and Firefox but Safari renders some css differently. Most likely candidate is a problem with z-index in the zoom feature.

Probably nothing a bit of custom css can’t fix. Trying to get my hands on a Mac so I can do some testing there.

Current question for you guys: when will you make the newest update for Essential Grid available?

Not that this is really my responsibility to chase this bug.

 

Cheers,

Peter

 

 

 

[Kieran_SQ]

Hi Peter,

I will assign this ticket directly to one of our developers to offer any insight into the issue that you’re having with Essential Grid. They’ll be in touch with you as soon as they can.

As per your other ticket that I replied to a few moments ago I have asked our core developer to push the 2.2.4 update to you via WP Admin > Appearance > Install Plugins and it should be available to you within the next 24hrs.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Update: Essential Grid 2.2.4 is now available via WP Admin > Appearance > Install Plugins

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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[peterhs]

Hi Kieran,

once again I am knocked off my socks by your super quick response time 🙂

Nice contrast to Themepunch’s kafkaesque approach to support.

Also really like that you apparently take the time to run tests before you are releasing a plugin update for Kleo. It makes sooo much sense. For all the good things WordPress has going for it – stability without surprises when updating anything or installing something new is definitely not one of them. That part actually makes WordPress core structure look more like a toy that pretends to be a tool.

And yet I keep coming back for more…

Thanks for your feedback 🙂

Cheers,
Peter

[peterhs]

Holy shit – now you’re even faster than my WordPress moaning 🙂

Let’s see what happens when I run the update. I’ve got a bet running with myself and Themepunch’s support: 10% chance the update will fix the z-index problem 🙂

Time for a drum role to build the suspense.

[Radu]

Hi,
Great,
Let us know if we can help with something else.

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[peterhs]

And the winner is…..

I really didn’t want to be right.
2.2.4. didn’t fix the z-index issue. Tested on virtual iPhone7 plus with Mobile Safari 10 and virtual Mac OSX 10.13 with Safari 11.

Don’t think there’s anything stuck in the online simulators cache. Looks like they build the testing environment from scratch on every new test run. I’ll probably get my hands on a Mac later today so I can do some proper fiddling there.

[Author]

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