JQUERY / javascript error with WOoCommerce

[arcee123]

Greetings Team.
Love the template. This is the best I’ve ever seen.

I was wondering if you ever ran into this error:
Please make sure your card details have been entered correctly and that your browser supports JavaScript. Developers: Please make sure that you're including jQuery and there are no JavaScript errors on the page.

I saw it during a checkout test on my attempts at WooCommerce in your theme.
Do you know if I have a setting missing or something?

Screenshot provided. Thanks much

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[Laura]

Hello, that is because the credit card doesnt match the standards

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[arcee123]

Sorry. Can you please explain?

[Laura]

Hello, the credit card as the advice says its not a normal number

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[arcee123]

Thank you very much for paying attention to me as being a new individual.

We contacted the simplify desk for credit card testing.
Thomas shellberg (WooThemes) stated there’s a checkout template issue or a Jquery problem.

Since you are using the following:
<script type=’text/javascript’ src=’http://ifthq.com/wp-includes/js/jquery/jquery.js?ver=1.11.1′></script&gt;
<script type=’text/javascript’ src=’http://ifthq.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.2.1′></script&gt;

My assumption is the checkout template.
Can you assist?
Thanks.

<quote>

Mar 18, 21:22

Hi Russ,

There appears to be an issue with your theme; I tested a payment with the default WordPress theme and it worked with a test card:

(http://cld.wthms.co/16IqB)

Your theme is either using an outdated/corrupted template override Checkout file, or it’s including an old version of jQuery or something.

You won’t see the order in your Simplify Account as I was temporarily using my own API credentials, but it also failed with my own credentials when using your Kleo theme.

I would let the theme developer know about this so it can be corrected. Thanks!

Thomas – WooCommerce Ninja
WooCommerce Support

Ninja Tip: Reference our WooCommerce self service guide for common solutions!

P.S. We’d love to meet you at our upcoming WooCommerce Conference!

(Please note: My time zone is MST ( UTC -7). I reply to support requests from Monday to Friday.

</quote>

[Abe]

If you are using KLEO 2.4.1 then it should be compatible with latest Woocommerce. From what I see in the message it is just a notice to check if you have JS errors and not that you actually have errors.

Also you seem to have test mode enabled… maybe is related to that.

Try to look in your browser for Javascript errors and maybe you find some.

Cheers

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[kfreire]

Hello. This is definitely a theme problem. I have tried this on 7 other themes, no issue. Once I use this theme, I am unable to process transactions. Any solutions?

[Abe]

Hello, sorry for the late reply.

what is your exact issue please?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Author]

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