Just Purchased and Not Working

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This topic has 3 replies, 3 voices, and was last updated 7 years by jane.

  • Author
  • October 4, 2018 at 03:00 #211129
     jane
    Participant

    Hi 🙂

    Hope you are having a good day.

    My predicament is this:

    I bought KLEO for one of my websites : worldroundtable.org   …beacuse I like your Community Style Theme

    I uploaded the Theme to worldroundtable.org and everything uploaded just fine and it looked great… but then, after I noticed that KLEO has a News-Magazine Style too, I decided that, because worldrountable is just in its infancy (no posts yet) …I would rather use the  KLEO Home News MagazineTheme on my other website that is already built up : rayocean.com

    So… I completely uninstalled KLEO and deleted ALL the KLEO Theme from worldroundtable.org and then tried to install it on to rayocean.com (the same way I did before) but now when I go to choose the style of theme in the READING>.Static> Front/Home Page Drop Down Menu…there is NO Home News Magazine Theme Style

    There is Home Community and Home Pinterest… but NO other KLEO Theme STyles.

    Can you please tell me how I can get the Home News Magazine to show up and can you please change my location of the KLEO Theme I bought from worldroundtable.org to rayocean.com.

    I am seriously thinking about purchasing another one of your KLEOs (for my other 4 websites) but first I want to see…

    #1 : How good is your support (ie: how quickly and easily is it to get support from you)

    #2. How easy it is to use KLEO (that determines how much I like it to buy another copy)

    So… right now, I don’t have the extra $$ to purchase your support team to install it for me (and it IS already installed just fine…except for the missing Home News Magazine Theme) and I also don’t really like to give out my cPanel info to just about anyone i don’t know… so i hope you understand and will be able to please :

    Send me directions so that I can get the KLEO Home News Magazine style on to my rayocean.com website.

    I sincerely appreciate your time and will be VERY Thankful if you can help me get this straightened out soon.

    Thanks so much !

    jane

     

    October 4, 2018 at 09:53 #211137
     Laura
    Moderator
    Not marked as solution
    October 4, 2018 at 17:23 #211156
     Abe
    Keymaster
    Not marked as solution
    October 19, 2018 at 02:13 #211839
     jane
    Participant
    Not marked as solution
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Support Hours Our support team is available from Monday to Friday during regular office hours ( East European Time ). Please allow up to 48hrs so we can review your request and respond.
License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.

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