K Elemenets Fatal Error

[ALIGNMT]

Fatal error: Cannot redeclare jef22() (previously declared in /home/domest17/public_html/alignmt.com/wp-content/plugins/k-elements/shortcodes/templates/kleo_clients.php:1) in /home/domest17/public_html/alignmt.com/wp-content/plugins/k-elements/shortcodes/templates/kleo_clients.php on line 1

[Laura]

Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ALIGNMT]

Thank you for the proposed solution, but changing the wp-config.php file caused even more errors and didn’t resolve the original problem. Disabling the plugins also didn’t resolve the issue. Please look into this further.

[Laura]

Hello please share admin credentials so i can check it out 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ALIGNMT]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Please to do the next :

Go to wp-admin -> plugins -> de-activate k-elements and delete it.

Go to wp-admin -> plugins -> de-activate Visual Composer and delete it.

Go to wp-admin -> Dasboard -> Update WordPress if there is any update available if isn’t re-install the wordpress button.

Then go to wp-admin -> appearance -> install plugins and install K-elements and Visual Composer from there if you see any update notice in this page, update plugins

If this will not works provide admin and username pass in a private reply + working FTP login

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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