KLEO Crashes IE 11 – help diagnosing

[fabienne]

Hi,

I am having an issue with IE 11 (which I don’t have as I am on mac).

Client reports that IE11 stops responding when loading site. I can connect via Teamviewer to client and reproduce but this is as much as I know when it comes to IE.

 

Would anyone pls have some kind advice for me to help me with debugging this issue?

 

Thank you

 

 

TourismTribe.com

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Andrei]

Hello @fabienne, I’ll ask my colleague @Radu to help and test this as I’m on a Mac as well.

Thanks for your patience.

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[fabienne]

Thanks @Andrei, this is getting rather urgent. I understand that it could be plugins but however if anyone can point me in the right direction to diagnosing IE11 crashes I’d be forever grateful! @radu thanks in advance

TourismTribe.com

[Radu]

Hi Fabienne,

I’ve tested on IE11 – WIN8 and i cannot reproduce your described issue,

In past i remember a similar problem in a version of ie that crashes the entire browser, then it was caused by a embedded video on page, in your case i don’t know try to disable all plugins or removing any iframe from page (if you have one)

Cheers

Radu

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What support service includes ? What not ?

[fabienne]

Thanks @radu, that was exactly that, the YouTube video crashing it!

TourismTribe.com

[Radu]

You’re welcome Fabienne,

We will investigate this issue in future.

Have a nice week

Cheers

Radu

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What support service includes ? What not ?

[fabienne]

Thank you so much!!!

TourismTribe.com

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