This topic has 9 replies, 2 voices, and was last updated 9 years by Abe.

  • Author
  • #54856
     diamondbybold
    Participant

    Hi,
    I’ve set a payment gateway by check in Paid Membership Pro.
    When a user buy a pack by check, Paid Membership Pro creates an order and set his status to “pending” until the user makes the payment.
    While the order is pending, Paid Membership Pro validation does’t allow the user to access protected content of that pack because his status is pending.
    I’ve noticed that the validation in (Theme options -> Membership) is ignoring the status of the order and allows the user to have access to the features of the pack without paying it (while the order is pending).
    The authors of Kleo theme forgot to validate the order status or I’m missing something?

    Thanks

    #54962
     Abe
    Keymaster

    Hi, we will let Paid memeberships Pro authors about this so they can fix it.

    Cheers

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    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #55230
     diamondbybold
    Participant

    Thanks, this is an important issue.

    #55279
     diamondbybold
    Participant

    Can anyone point the function or method where the validation is made?
    I have to fix this problem as soon as possible.

    #55904
     Abe
    Keymaster

    Hi, here is PMPRO response:

    “Are you on the latest versions of the Pay by Check addon (.3.1) and PMPro (1.8.2.2)? If not try upgrading to the latest versions and see if that fixes things. Otherwise, try deactivating your plugins one by one and/or switching to a default WordPress theme to see if you can isolate the problem. If that doesn’t help, let us know.”

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #56221
     diamondbybold
    Participant

    Hi
    The problem isn’t the Pay by Check addon or the PMPro plugin. They work just fine.
    The problem is the Kleo Theme options -> Memberships validations that are ignoring the order status and validate the pack before the order is approved.

    #57389
     diamondbybold
    Participant

    Hi,
    I need some information about this issue.
    I need to know if some patch will be released to fix this problem. If not, I need to know what is the file where the validation is made.

    #57766
     Abe
    Keymaster

    Hi there, our added theme options only work with the provided PMPRO functions and if the pmpro function tells it is a paid members then it does not restrict it.
    Have you trying restricting a page and using the default WP theme and applying for a membership paid by cheque? Then see if you can access that page?

    We also asked PMPRO and waiting for an answer

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #57817
     diamondbybold
    Participant

    Yes, I’ve tried to restrict a page with default WP theme and Kleo theme and everything works as expected. The user can’t access the page because his order is pending.
    The problem is the Kleo validation (Theme options -> Memberships) that is ignoring the order status.

    #57979
     Abe
    Keymaster

    Make sure you set it right. Put a printscreen with the settings and elaborate what you wanted to restrict

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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