Kleo Login Not working

[onsomu]

My website members cannot log into the website because everytime they try to they receive this message

 

Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.

 

What is the problem could you help me please

[Kieran]

Hi @onsomu,

To me this appears to be a host issue rather than a WordPress or Kleo issue. You should first ask your host why this is happening. If you’re running a cache try adding /wp-login/ and /wp-admin/ to the exclude list.

At the end of the error does it also state something along the lines of “Additionally a 404 error..”?

Kieran.

[onsomu]

No it only shows 401 error.

[Radu]

Hi,

As how Kieran says, this isn’t related to the KLEO theme, it’s a server thing, if the problem persists ask the hosting provide for additional informations
Cheers
R.

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What support service includes ? What not ?

[onsomu]

Logging in through the normal wp-login is working but this javascript login window is not working. What might be the issue?

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[Kieran]

Hi @Onsomu,

If it is the login modal that is not working you should start by disabling all plugins apart from K Elements, Visual Composer & BuddyPress, clear your website cache, local cache and any services like CloudFlare and see if the issue continues.

Please also supply a basic user account and password to login from my end and I will see what I get.

To confirm, login works from both /wp-login/ and /wp-admin but not from the login modal?

Kieran.

[onsomu]

This reply has been set as private.

[onsomu]

I tried to deactivate all the plugins so that i can login using the javascript window but it didn’t work, so i don’t think any plugin has a conflict,

[Radu]

I see,

You are hosted somehow on wpengine ?

Anyway take a look here : http://www.inmotionhosting.com/support/website/wordpress/prevent-unauthorized-wp-admin-wp-login-php-attempts

FYI : This is not a theme problem

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[onsomu]

I found another solution, anyway thanks for the help

[Radu]

no problem

cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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