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I have purchased many licenses of KLEO and am looking to purchase more. But I have a problem with all my copies of KLEO. About 2 months ago, all my websites stopped allowing me to update the KLEO theme. I always get a error that downloading failed. Can you please help me with what is wrong? I love your theme, but am hesitant to buy anymore licenses until I get this resolved. Thank you for your help.
Regards,
Doug
Hi Doug,
Have you switched to the new method of updating, Envato Market? We made a change a little while ago as the general Envato API method was causing many errors for users.
If you haven’t yet done so you’ll need to install the Envato Market plugin and then follow this support article https://archived.seventhqueen.com/general/article/update-themes-automatically-using-envato-market-plugin to configure it. You can download the plugin here https://envato.com/market-plugin/.
Thanks,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hello Kieran,
I did what you suggested about the plugin and it still didn’t work. I get the following message.
Update failed: Download failed. A valid URL was not provided.
This is the link when I put my mouse over it.
Please let me know what I need to do.
Regards,
DOug
Hi,
Can you share login credentials for your site so I can take a look?
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hi,
That’s very strange indeed. Can you share with me the error logs for your site? If you do not know how to get these please contact SiteGround support directly who will be able to retrieve and share these with you.
You may need to manually update the theme as your current version is pre API change and therefore still has the old code which may be causing the issue. The theme can be manually updated by going to WP Admin > Appearance > Themes, switching to Twenty Seventeen, deleting KLEO and uploading the freshly downloaded file from ThemeForest via the same method. It is also possible to extract the files on your computer and upload via SFTP / FTP directly into /wp-content/themes/kleo/
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hi,
Thanks for sharing that. I think you will need to manually update KLEO to bypass this error but it should as expected, via the Envato Market, for all updates thereafter.
To update manually please download the latest installable WordPress file from ThemeForest, switch themes to Twenty Seventeen, delete KLEO and upload the fresh copy of KLEO to your site. You will then be running the latest version of KLEO, 4.4.2, and all updates should work as expected going forward.
Thanks,
Kieran.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hello Kieran,
Will I loose all my setting doing this? Or should it remember everything? I really don’t want to go thru everything as I have 5 websites I need to do.Regards,
Doug
Hi Doug,
All of your settings should remain. However, to be safe, go to WP Admin > Theme Options > Import / Export and export the settings for your install of KLEO. Then connect via your host or software and make a backup of your site files and database – that way, should the worst happen, you have a safe and clean copy of your site to restore.
As you’re hosted with SiteGround you can make use of their staging feature to create a copy of your site and test making the changes for a particular site. That way your actual site is not affected and the changes can be pushed back to your main site should everything go according to plan.
Thanks,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
Hello Kieran,
One last thing. What would be the best way to go about deleting KLEO? I really do appreciate all the help you are giving me. I will be purchasing more licenses for your product very soon.
Regards,
Doug
Hi Doug,
No worries, you can do it one of two ways.
1. Go to WP Admin > Themes, switch themes, and then from the same screen click open KLEO to reveal a delete button in the preview modal.
2. Connect via SFTP / FTP or your hosts file browser and navigate to /wp-content/themes/kleo/
Thanks,
Kieran
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
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