Latest Update Not Populated

[engineroom]

http://d.pr/i/Rs00 – As you can see the latest update is not filled in.

It is populated with JavaScript when you first post the update but when you refresh it is not being pulled back from the database.

[Laura]

Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[engineroom]

I have pinned the issue down to “rtMedia for WordPress, BuddyPress and bbPress”. I cannot see any relevant issues in the debug log.

Any ideas?

[engineroom]

Managed to narrow it down further the status update is not being saved.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[engineroom]

Thank you Laura.

[Radu]

Hi,

if you de-activate child theme by activating parent kleo theme the issue continue to happens ?

Try also to de-activate all plugins except buddypress and check again

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[engineroom]

When I disable “rtMedia for WordPress, BuddyPress and bbPress” it starts to work. So looks like a conflict with the theme and this plugin?

[Radu]

The latest theme version 4.0.8 works with latest version of those plugins buddypress and rtmedia make sure you have those updated.

Make sure you have wordpress updated too

If you still have problems after all are updated tr to de-activate child theme by leaving parent active and check again.

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts