Layout different since update

[lauradelaat]

Hi guys,

There seems to be a few issues after I’ve updated the website Jezzhappiness.nl

1. There is a white space in the background of the header.
The settings are so that the header is transparent and background picture of the page is showing behind the header.

2. The space between the content of the page and the header is bigger then before.

3. Some pages I use 3/4 + 1/4 column but now the content of the last column dropped down.

Can you help me to fix this?

Thanks.

Regards,
Laura

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[Laura]

Hello, sorry for the delay, can you share admin credentials so i can check it out? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lauradelaat]

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[lauradelaat]

Hi Laura,

Would it be possible to get back at this soon?

I don’t want to push, but I have a few important things I really need to launch because of the start of my new yoga lessons and I can’t/won’t change the website before this is fixed. To keep it straight 😉

Please let me know.

Kind regards,

Laura

[Laura]

Hello, for the first issue, your header didnt had a background, add this to style.css of child theme to add it 🙂

COPY CODE

div#header {
    background-image: url("http://jezzhappiness.nl/wp-content/uploads/2015/12/Websiteachtergrond.jpg");
    background-repeat: repeat-x;
    background-size: cover;
    background-attachment: fixed;
    background-position: center top;
}

( you could also do this at styling options of the theme )

For the column, is because you didnt add a background, use this

COPY CODE

.kleo_text_column {
    background-image: url("http://jezzhappiness.nl/wp-content/uploads/2015/12/Websiteachtergrond.jpg");
    background-repeat: repeat-x;
    background-size: cover;
    background-attachment: fixed;
    background-position: center top;
}

Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lauradelaat]

Hi Laura,

Thanks for your reply.

I’ve set the background of the header from transparent to the picture and it works!
Only, I think that wasn’t the source of the issue because before it was doing fine the other way and the gap is not fixed.

I’ve tried the coding for the column and that doesn’t change. Also here, it was working fine without a background before so I assume the solution is a bit more technical?

To test it out, I’ve made an new page:
http://jezzhappiness.nl/jezz-test/

Now the left column is dropped down. No special settings.

The same happened when I made a new portfolio item yesterday:
http://jezzhappiness.nl/portfolio/elite-model-look-2015/

Hope we can fix this.

[lauradelaat]

Hi Laura,

I’ve done the update to 4.0.5
The issues are still there.

Is there a chance we can solve this in a short notice?
There is promotion I really have to start but need to wait for this problem to be solved…

Hope so.

Best regards,

Laura

[lauradelaat]

Hi guys @laura @radu @andrei

Can you please enlighten me as soon as possible on what is going on?

Is this taking so long because of technical complications? Are you too busy? Am I on a waiting list?

The first notice I gave for this problem was three weeks ago. As you might understand this is starting to feel really frustrating and I’m not happy with this situation. I can’t make any moves at the moment, I will spare you the rest of the details on the side effects this is having. But every day I wait is costing me money…

Looking forward to a reaction.

Best regards,

Laura

[Laura]

Hello, i am sorry for the delay, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lauradelaat]

Thanks.

Do you have any idea when this is going to be fixed?

It’s starting to be a burning issue, every day I wait for response with the solution.

[Radu]

Hi Lauradelaat,

Sorry for the slow time processing…….

From what i see the main difference before and after update is header background white ?

For a better understanding let’s summarize your problems by catalogate your issues by points, please tell me in few words about every issue.

Cheers
R.

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[lauradelaat]

Hi Radu,

Here you find the issues listed.

1. There is a white space in the background of the header. ISSUE is FIXED

2. The space between the content of the page and the header is bigger then before.
(see printscreen before 2 and after 2)

3. Some pages has a 3/4 + 1/4 column and now the content of the right column dropped down. (see printscreen before 3 and after 3)

4. When I create a new page the content in the left column also drops down.
See this test page and this portfolio item

So in general, things are spontaneously dropping down after update.

Can you help me to fix this?

Thanks.

Regards,
Laura

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[lauradelaat]

The right picture ‘after 2’ was missing.

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[Laura]

Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lauradelaat]

Hi Laura,

Thanks for your reply.

I’m happy to tell that most issues are solved by the first and the last solution you gave.

There is only one thing left now.
Luckily I found the problem, hopefully you can find a solution 😉

The last problem:
Big gap between heading/logo and content of the page.

Before the update: Top padding first row set -120.
After update: changed in to 120 (so content dropped 240 in compare to before update)

Now: top padding set to 0.

Question: Is a minus number in the row settings not possible anymore? What can I do to get the content back up again?

Please see the PDF attached.

Best regards,

Laura

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[Laura]

Hello, try adding this to style.css of child theme

COPY CODE

.kleo-main-header.header-normal {
    height: 20px;
}

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lauradelaat]

Perfect, that works.

In the mean time, the website has moved to a new adres, just so you know 😉

One other thing after update: white background has disappeared on all the pages.
I had set the background in the text block settings, manually on all pages.
Hope there is a trick to get those back?

You can see for example this page

And a new challenge:
On my news page I want to use feature News Highlight/Focus, but nothing shows when I set it. Only blank space. I did set the query and tried several options with rows and columns.
I have tried the feature News Highlight/Focus before and then it worked perfectly fine.
Can you tell me if there is something I miss?
See the news page

Now I use portfolio items on my news page but want to change to News items so I can show all kind of things.

Thanks again.

Best regards,

Laura

[Laura]

Hello, try adding this to style.css of child theme

COPY CODE

.wpb_wrapper {
    background: white;
}
.kleo_text_column {
    background: white;
}

If you updated the child theme then your style changes could be lost, if you did, next time do not update child theme

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lauradelaat]

Hi,
Thanks for your help. Only it is not jet working properly. Now there is also a white background in the back of the text block area with the title of the page. See link

I have tried both half of the code to see if one works on that part, but that doesn’t work and I would like to adjust it page by page 🙂

Can you have new look on it? What would you suggest if I add a new text block and want to set a background?

And can you also shine your light on the News highlight feature I mentioned?

Your help is much appreciated, thanks in avance.

Best regards,

Laura

[Laura]

Hello, i think the best would be to hire a developer, as right now i can only help you with theme related issues and not custom requests.
I will be here if you need any help 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[lauradelaat]

Hi Laura,

These two questions are about standard features which are not working (anymore).

This had nothing to do with custom request for designing. Please take a serious look it and I would be more then happy to see your positive and constructive reply to this. Or from one of your colleagues.

Thanks again,

best regards,

Laura

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi @Lauradelaat,

Please take a look at this small tutorial you will see how you can set custom background color and custom text color : https://drive.google.com/file/d/0Bxo5b6iHWRMwUHNRMWNHUGlOQmM/view

If i understand correctly here is a small video how you can add news hightilte : https://drive.google.com/file/d/0Bxo5b6iHWRMwMS1oUUlVV3hfVG8/view

Let me know

Cheers
R.

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[lauradelaat]

Thanks Radu for your reply.

These ways are known and used to apply background and news highlight. There was no problem in the beginning.
I’ve tried these one more time to see if anything changed. And tried it on a new page to see if it showed maybe there.

You can find print screens to show that I’ve tried. And a link to the page were the news highlight is set. It only shows a big gap…
Link

As instructed by Laura all the plugins are up to date an others who might disturb are inactive for as long we’re trying to figure things out.

Thanks again,

best regards,

Laura

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[Radu]

Hi,

I say this error on browser console, so the problems are from the theme version, you will have to update theme to 4.0.6 then the additional plugins :

COPY CODE

Uncaught Error: Syntax error, unrecognized expression: .kleo-main-header .nav > li a[href=#undefined]

There was some incompatibility problems between wp 4.5.1+ and the oldest versions of kleo than 4.0.6 the resolution of this problem is next.

You will have to update theme to 4.0.6 and after most important is to update Visual Composer, K-elements and Revolution Slider from wp-admin -> appearance -> install plugins, press update for these plugins.

We have two methods for update

1. Automatic theme updates:

– Go to WP admin – Theme options – Theme Update
– Enter Themeforest username and API KEY
– Save the options
– Go to WP admin – Dashboard (link should be like: /wp-admin/update-core.php) and you should see the theme there if there is a new update available
– Click the checkbox next to it and click to Update themes

2. Manually update theme by FTP.

– Connect to your server.
– Go to wp-content/themes/ and copy “kleo” folder to your computer so you have a backup of your old files.
– Extract kleo.zip that you have downloaded from Themeforest. Make sure the resulting “kleo” folder has a style.css in it. Delete on your server all files inside wp-content/themes/kleo and then copy all files inside “kleo” folder to your server in wp-content/themes/kleo

Important note : After you update the theme to latest version 4.0.6 please update the bundled plugins especially Visual Composer, K-elements and Revolutions slider.

https://archived.seventhqueen.com/documentation/kleo#updates

Let me know

Cheers
R.

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[lauradelaat]

Hi Radu,

Thanks.
I did the updates, all went well.

News highlight
Query set with posts works fine. But when the query is set with only portfolio items it doesn’t work.
For now that is fine by me, although it might be good to know it’s not jet fully working 😉

Background settings
Unfortunately it’s not working although something has changed, because while refreshing the page you can see at first the site is loading the background and then it disappears again.

Hope you can figure out what is the mystery behind this 😉

Best regards,

Laura

[Radu]

Hi,

We will check the portfolio problems

Regarding the background settings, it should work.. on what element ? also try also to reproduce that on a new page to test it

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[lauradelaat]

Hi Radu,

I’ve tested it on a new page, unfortunately it doesn’t work…

The page you can see here
I’ve set it in red, so you can see it shows and then disappears.

Beste regards,

Laura

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[Radu]

I see, and i’ve figure out what’s going on

If you delete this css from wp-content/themes/kleo-child/style.css ( last css rule ) the css will be applied, then you will be able to add a background for each element you need

COPY CODE

.kleo_text_column {
    background-image: url("http://jezzhappiness.nl/wp-content/uploads/2015/12/Websiteachtergrond.jpg");
    background-repeat: repeat-x;
    background-size: cover;
    background-attachment: fixed;
    background-position: center top;
}

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[lauradelaat]

Great, that is working. Thanks for all your help and support!

This CSS was given to fix an other problem. That one is gone and I think that is because of the updates.

Finally, all is fixed. Much thanks and appreciation, keep up the good work!

I understand you&colleagues tell people to get a developer to fix certain problems, I think because you guys are so busy. And I understand that for some things you give general codings that apply on the full website.

But, both, I have been told that about three to four times in the last months while these were problems that had to do with the fundamentals.

Please don’t get me wrong, I’m thankful for the help and will pay for the continuation of the support.
But I have background in graphic design so I can help myself quite good and understand when a problem is a fundamental or developer. It took a long time to communicate and fix the problems of two websites, including quite some frustration because of the stagnation and rejective answers I got a few times.

I thought it might be helpful to share customer experience, as I know that can be of value.

Thanks a lot anyway, I can go on building now 😉

Warm regards,

cheers,

Laura

[Radu]

Hi Laura,

I’m happy that you are ready to go forward with your projects, much success with these !

I understand you exactly and i’m happy that you understand us !

Have a nice and productive week and again, success !

Cheers
R.

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[lauradelaat]

Thanks Radu, you too!

All the best,

Laura

[Radu]

Thank you

Best regards

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