Leo Theme – iPad Responsiveness

[savvycs]

Hi

I’ve discovered that my theme is displaying sideways on an iPad in Safari.

The responsiveness is OK on iPhone and when testing in browser on desktop – so I don’t know why this is happening.

Picture attached.

Thanks

Corey

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Please let me know what version of IOS have the ipad

Cheers

Radu

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What support service includes ? What not ?

[savvycs]

The comment from the person I know, who notified me is running iOS 8 still.

But there’s been a few comments, but I haven’t heard anything from people with other tablets – I’ll check.

[Radu]

Hi,

Ok thank you we will investigate this, if you have additional information to this please write it here.

Cheers

Radu

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What support service includes ? What not ?

[savvycs]

Hi Radu

I posted on one of our FB groups to ask people, so I could confirm reports I’ve have received.

Various tablets and phones OK.

The problem seems to be Safari on iOS8.

One person had iOS8.3 and I got them to upgrade and it was fine. 2 More reports have been from users with iPad2 – so perhaps they can’t upgrade to iOS9?

Thanks
Corey

[Andrei]

Thanks for all the info, we’ll try to find an iOS8 device to test with it.

I’ll let you know when I’ll have any news on it.
Cheers

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[Andrei]

The issue in you case most probably is because you didn’t cleared your cache, the code that I get when I inspect your site is not relevant to our last theme version, so please try to clear all your caches.

A fix for older version would be to use this css:

COPY CODE

.kleo-page { -webkit-flex-direction: column; }

In versions equal or bigger than 4.0.3 there’s no use to use this css code, as it might even break your layout.

Let me know how it went.

Cheers

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[savvycs]

OK – so I noticed that there have been some updates. I still have version 4.0

I have my purchase credentials entered – why are updates not appearing in my dashboard for automatic update?

I had to do the update to 4.0 manually too.

[savvycs]

Could this separate issue of the “POST” button and drop down menu in Activity not working also be taken care of in the updates?

http://screencast.com/t/h52uZduVUq

[Andrei]

Hi,

You could try to re-generate your api key from your theme forest account and update the theme update credentials in theme options, that’s the only thing that might stop the updates from working.

I recommend you to update to 4.0.4, update all related plugins, be sure you clear all your caches and let me know if you still have any issues.

Cheers

 

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[Author]

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