Live Notifications link disappears in Mobile Version, so no live notifications available in mobile

[storywize]

I’ve looked and saw older posts saying Live Notifications works in mobile, but the Kleo Live Notifications link disappears entirely in the mobile version of the site (your demo as well). Are Live Notifications now only available in the desktop version?

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

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Always happy to help you 🙂

[storywize]

Great! Thanks so much!

[Radu]

Hi,

The notifications works on mobile but the only different think it’s on mobile you are redirected to your profile /notifications and on desktop, you are able to see the notifications directly in the menu.

So on our demo from mobile it’s displayed

Cheers
R.

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What support service includes ? What not ?

[storywize]

That’s not the “Live Notifications” link as it works on the desktop version which notifies you that you actually have new notifications to view and displays the number. It’s just a link to view the Notifications page of your profile. I’m asking about the “Live Notifications” link, which works great on the desktop version, but disappears entirely when viewing the mobile version. So, do “Live” Notifications work on mobile? (it appears the answer is no then). And if not, is this a feature you will be adding?

[Radu]

Hi,

I see but on mobile, you cannot make hover like with mouse, it’s a touch device that’s those are not like on desktop, we will take into consideration what you say related to mobile behavior of the live messages

Cheers
R.

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What support service includes ? What not ?

[storywize]

I’m so sorry… I’m still confused. On my site, I used an icon code instead of text for navigation label (at doodlewash.com). The icon appears on the desktop, as do the number of messages if there are any, however it disappears entirely on mobile. Even if you can’t hover over it on mobile to see a pop-up, why does it disappear entirely and not at least display the message count and link to the notifications page like it does on desktop. Having a Notifications link is not really a substitute to knowing if you actually have any messages to check. I understand why a “hover” function wouldn’t work to display the list, but why does the link with message notifications and a number count (something that has no user interaction involved at all) have to disappear entirely on mobile?

[Radu]

Hi,

For the moment the only solution for that it’s to display all time the live notifications item

COPY CODE

li.kleo-messages-nav.kleo-toggle-menu {
    display: block !important;
}

In future, we will take into consideration this and we will improve that

Cheers
R.

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What support service includes ? What not ?

[storywize]

Awesome thanks! That code didn’t work for getting it to display, but this one did:

.kleo-notifications-nav.kleo-toggle-menu {
display: block !important;
}

It’s there now in the dropdown menu of the mobile version of my site and the icon shows just fine now with notifications number and then links to the notifications page! Thanks! I’m curious if there’s a way to have this notification icon display in the header of my site, next to the collapsed hamburger menu icon, when viewing on mobile instead? (the same way the shopping cart icon stays persistent in the top nav in your demo)

[Radu]

Hi,

There is no quick way to have the live messages outside the menu at this moment.

Cheers
R.

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What support service includes ? What not ?

[Radu]

Hi,

Actually, we will have that in next theme update, that will be released in almost 1 week.

This is how will look :

Cheers
R.

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What support service includes ? What not ?

[storywize]

That’s fantastic! That will be wonderful!

[Radu]

Yes, in next update

Cheers
R

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What support service includes ? What not ?

[Author]

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