Locked Out!

[Obie]

Hi, please I was working on my site and so put it on maintenance mode, now I have been logged out and I cannot access my admin page.

I’m not sure how I can now log in and continue work or remove it from maintenance mode> Would appreciate assistance please. Thanks.

http://ourcampusconnect.com

[Radu]

Hi,

Strange behaviour,

You have installed any other plugin for maintenance ?

Try to login to ftp, go to wp-content/themes/ and here rename kleo to kleo123 form example, then go to wp admin, disable any other plugins that not comes with the kleo especially maintenance plugins (if you have installed) then rename back the kleo123 to kleo and activate the theme.

Let me know if this is solving the issue.

Regards

Radu

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What support service includes ? What not ?

[Obie]

Okay, let me try that now

Thanks

[Obie]

I’m in now, I renamed a plugin I used to change the URL fro wp-admin. Thanks

[Radu]

You’re welcome,

Also don’t forget to rate our theme on Themeforest and give it 5 stars 🙂

http://themeforest.net/downloads/

Best regards

Radu

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What support service includes ? What not ?

[avalok]

Hi Radu,

I have the same problem and I tried what you suggested but didn’t work for me.
I think my past theme took me to a website.com/login and leave the site white.

It is possible? what can i do?

My site: lacocreadora.com

Regards,
Roberto

[Radu]

Hi avalok,

Try to login here : http://lacocreadora.com/wp-admin/

Or here : http://lacocreadora.com/wp-login.php

IF you are not able to disable maintenance, i suggest you to do this again

Try to login to ftp, go to wp-content/themes/ and here rename kleo to kleo123 form example, then go to wp admin, disable any other plugins that not comes with the kleo especially maintenance plugins (if you have installed) then rename back the kleo123 to kleo and activate the theme.

In this way it should work.

If you cannot handle with these, provide wp admin credentials and ftp details.

Cheers

Radu

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What support service includes ? What not ?

[avalok]

Hi Radu,

I solved the problem with the ftp.
Many thanks in advance.

I have doubts about the sensei plugin.
These plugin is include in the pack o we have to buy it?
Becuase i didnt see it and don’t know how to install.

Kind regards,
Roberto

[Radu]

Hi,

You’re welcome

Sensei doesn’t come prepackaged with the theme,

You can download the plugin free from here : https://github.com/woothemes/sensei but if you want to have sensei+support buy it !

Cheers

Radu

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What support service includes ? What not ?

[avalok]

Many thanks!!
Thats great!
Roberto

[Author]

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