Login issue

[steve0nz]

Hi there,

 

Further to my login issue. I have spoken with my host, disables all my plugins besides bbpress and buddypress. It appears the bug is with you login popup, the error codes in the log file don’t relate to the issue.

 

Odly enough the login form still works when you directly access it, its just they dont work when accessed via your popup.

 

Have you had any success?

 

[Laura]

Hello, what is exactly the issue? You cant login?
Can you share an user so i can test it?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[steve0nz]

This reply has been set as private.

[steve0nz]

Yes I cant login from the popup, this issue has been going on for a while, can you please look at this ASAP? Thanks.

[Laura]

Hello, i am sorry but after many tries i cant seem to access your site, it doesnt even load for me, could you contact hosting provider?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[steve0nz]

Hey, sorry about that please try again. We tried to re-upload the theme just in case there was corrupt files but this did not solve anything.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

I saw that, you are hosted somehow at the wp-engine ?

In general this kind of errors can be caused by some specific security setting on the hosting provider.

But you can leave there the FTP login in a private reply to can take a closer look at that.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[steve0nz]

This reply has been set as private.

[Radu]

Hi,

Fixed please check,

I’ve added this function to your child theme to can make this work, please keep and use that function on that hosting environment, it haves some specific security settings.

If any other users encounter a similar issue with plugins disabled this function can help.

COPY CODE

function ovewrite_kleo_ajax_login_method() {
	$obj_array['loginUrl'] = site_url();
	return $obj_array;
}

add_filter('kleo_localize_app','ovewrite_kleo_ajax_login_method');

The function needs to be pasted in wp-content/themes/kleo-child/functions.php

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[steve0nz]

Thanks, I really appreciate it.

It worked and I’m satisfied.. almost too two weeks 😀

Out of curiosity, what was causing the issue?

[Radu]

You’re welcome
A specific security setting on the server, i don’t know exactly cuz investigating this taking to much time, but it works!
Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[steve0nz]

Thanks for the code, we have an issue when using this code.

I have noticed that the logo of the website dissappears with this code.

Some how it appends the style “max-height: 0px;” to the logo when in responsive view. As soon as I remove this code from the themes functions file the logo becomes visible.

Can you please take a look?

Attachments:

You must be logged in to view attached files.

[Radu]

HI,

Please take a look now it should be ok, when you activating the child theme in the logo retina input was nothing now I’ve added same logo in the retina field in child theme and I cannot reproduce the issue

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts