Login issues after theme update

[jayvega]

A couple issues here:

1. It takes up to 20 seconds for the login box spinning wheel to stop and tell me that I am logged in….

2. Even after seeing the green successful login text, I am still not logged into the site.

[jayvega]

Side note, this somehow is only impacting the admin account.

[jayvega]

Issues are now impacting all accounts.

[jayvega]

Just getting worse…..now someone who was able to login is reporting that any time he posts in the forum it does not appear after being submitted.

[jayvega]

seeing this error message now when trying to post forum thread

Attachments:

You must be logged in to view attached files.

[jayvega]

no response??????

[jayvega]

I have now lost the ability to publish posts….wordpress does not seem to be recognizing me as an admin on my own site.

PLEASE PROVIDE SOME HELP!

[jayvega]

Please delete this thread….this is pointless.

[Radu]

Hi,

Sorry for delayed response, we have a large volume of support tickets, you have solved the issue ?

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What support service includes ? What not ?

[jayvega]

No, all problems continue

[Radu]

What any other plugins that not comes with the kleo theme you have installed and active on your wordpress install ?

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What support service includes ? What not ?

[jayvega]

This reply has been set as private.

[Andrei]

From the message you got from your hosting support it seems that some sort of plugin or service related to your woocommerce shop was under excessive usage which probably made your database to temporary fails which had lead to the issues you had with your login experience.

I recommend you to inspect the list of plugins related to woocommerce or any other plugins that you might be using and that might cause a heavy usage and disable them or find an alternative.

As a side note I want to underline that this kind of problems are not related to our theme, they are mainly generated by third party plugins or improper customization of the theme.

Please let me know if I can help you with anything else.
Cheers

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[jayvega]

Andrei,

After 3 days of pain, Rackspace finally figured out that WP 4.3 has a major bug that allows cron jobs to run and not stop.

This is what killed our site.

I will say, in the past our only issues arose when we upgraded the KLEO. That is why I assumed it was the theme again.

[Andrei]

No problem, I’m glad you managed to solve it.
Cheers

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