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Hello, my members are reporting an issue that just happened a few days ago, the login goes through, but it gets stuck at “Login Successful, redirecting…” and never fully logs them in. Is there a solution for this?
Hi,
Do you have the latest version of WordPress ? If not update those
Do you have the latest version of Kleo theme ? If not update those
Do you have the latest version of plugins installed ? If not update those
If you de-activate all plugins excepting BuddyPress/bbPress it works? if yes enable back plugins one by one to identify what causes this.
If you de-activate the child theme it works ?
Let me know
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, not for all users? So maybe its cache or a browser issue… Do you have any cache plugin?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
I will have the affected users try that and see if it fixes the issue, but shouldn’t a server side cache clearing and re-crawl fix the issue?
Hello, sometimes is your own browser cache, and not the server
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hey this issue has started again, but now it is getting stuck on “Sending info, please wait…” I tried clearing my cache – but it still does not go past “Sending info, please wait…”. Please help.
Hello, can you share access? Does it let you login using wp-admin url?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Cannot login
Chech the credentials
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionAfter login from pop-up i was redirected to the wp admin in 1-2 seconds
Maybe it’s something related to your browser cache/cookies
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionNo, actually I disabled the popup because it was causing to many issues for my users. Here is the thing, I had almost all of my Members reporting an issue logging in “Login Successful, redirecting”, so how could it be cache? I ensured I cleared the cache on the server side…
Maybe users with a slow internet connection?
I was instantly for me, I don’t think so the problem can be caused by the cache cuz for me it works.
Please let me know exact steps to reproduce that, I’ve tried to reproduce but I cannot.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI see
Ok thenCheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHI,
Cannot reproduce that, isn’t a general problem, it seems to be only on you.
If you know exact the things that i need to reproduce it let me know
Also try to reproduce with all plugins deactivated and also the child theme.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOnly on me? Then why are all of my users reporting the issue? You mean only on my website?
I will re-enable the popup and see what happens.
I mean on your install, yes on your website.
And, it works?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
TAke a look : https://drive.google.com/file/d/0Bxo5b6iHWRMwZDEzRUwyNmc5TVk/view
I’m not able at all to reproduce that, maybe it’s a browser extension in cause ? when you see that happening again try from chrome incognito
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
You have changed the link no pop-up it’s opened, try to increase the memory limit : https://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html
MAybe this it’s the cause, also you can have wp debug enabled and soon when you see that isn’t work consult the wp debug log and tell me the error
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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