This topic has 28 replies, 3 voices, and was last updated 6 years by Radu.

  • Author
  • #155369
     kjcarleo
    Participant

    Hello, my members are reporting an issue that just happened a few days ago, the login goes through, but it gets stuck at “Login Successful, redirecting…” and never fully logs them in. Is there a solution for this?

    #155430
     Laura
    Moderator

    Hi,

    Do you have the latest version of WordPress ? If not update those

    Do you have the latest version of Kleo theme ? If not update those

    Do you have the latest version of plugins installed ? If not update those

    If you de-activate all plugins excepting BuddyPress/bbPress it works? if yes enable back plugins one by one to identify what causes this.

    If you de-activate the child theme it works ?

    Let me know

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #155501
     kjcarleo
    Participant

    That’s the thing, it isn’t occurring for all users. Theme and WP is up to date

    #155544
     Laura
    Moderator

    Hello, not for all users? So maybe its cache or a browser issue… Do you have any cache plugin?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #155573
     kjcarleo
    Participant

    I will have the affected users try that and see if it fixes the issue, but shouldn’t a server side cache clearing and re-crawl fix the issue?

    #155689
     Laura
    Moderator

    Hello, sometimes is your own browser cache, and not the server

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #162838
     kjcarleo
    Participant

    Hey this issue has started again, but now it is getting stuck on “Sending info, please wait…” I tried clearing my cache – but it still does not go past “Sending info, please wait…”. Please help.

    #162964
     Laura
    Moderator

    Hello, can you share access? Does it let you login using wp-admin url?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #163008
     kjcarleo
    Participant
    This reply has been set as private.
    #163170
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #163215
     kjcarleo
    Participant

    Please do because I still have the issue

    #163324
     Radu
    Moderator

    Hi,

    Cannot login

    Chech the credentials

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #163332
     kjcarleo
    Participant
    This reply has been set as private.
    #163333
     kjcarleo
    Participant
    This reply has been set as private.
    #163539
     Radu
    Moderator

    After login from pop-up i was redirected to the wp admin in 1-2 seconds

    Maybe it’s something related to your browser cache/cookies

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #163593
     kjcarleo
    Participant

    No, actually I disabled the popup because it was causing to many issues for my users. Here is the thing, I had almost all of my Members reporting an issue logging in “Login Successful, redirecting”, so how could it be cache? I ensured I cleared the cache on the server side…

    #163863
     Radu
    Moderator

    Maybe users with a slow internet connection?

    I was instantly for me, I don’t think so the problem can be caused by the cache cuz for me it works.

    Please let me know exact steps to reproduce that, I’ve tried to reproduce but I cannot.
    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #163906
     kjcarleo
    Participant

    I was one of the users with the problem, becasue I have 50-60MBps download and 5MBps upload…

    #164079
     Radu
    Moderator

    I see
    Ok then

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #164083
     kjcarleo
    Participant

    So do you think you will have a solution? I honestly prefer the popup login….

    #164269
     Radu
    Moderator

    HI,

    Cannot reproduce that, isn’t a general problem, it seems to be only on you.

    If you know exact the things that i need to reproduce it let me know

    Also try to reproduce with all plugins deactivated and also the child theme.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #164314
     kjcarleo
    Participant

    Only on me? Then why are all of my users reporting the issue? You mean only on my website?

    I will re-enable the popup and see what happens.

    #164456
     Radu
    Moderator

    I mean on your install, yes on your website.

    And, it works?

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #164527
     kjcarleo
    Participant

    Oh ok so it seems ok now, I will resolve unless it happens again,

    #164576
     kjcarleo
    Participant

    Ok it is doing it again, can you please take a look.

    #164577
     kjcarleo
    Participant

    Actually, it works in IE but in Chrome it gets stuck, I cleared history on both. Any ideas?

    #164755
     Radu
    Moderator

    Hi,

    TAke a look : https://drive.google.com/file/d/0Bxo5b6iHWRMwZDEzRUwyNmc5TVk/view

    I’m not able at all to reproduce that, maybe it’s a browser extension in cause ? when you see that happening again try from chrome incognito

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #165709
     kjcarleo
    Participant

    It is doing it again, please take a look. I have several users reporting the same issue.

    #166074
     Radu
    Moderator

    Hi,

    You have changed the link no pop-up it’s opened, try to increase the memory limit : https://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

    MAybe this it’s the cause, also you can have wp debug enabled and soon when you see that isn’t work consult the wp debug log and tell me the error

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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