Man and Woman online count 0

[cobraone72]

I’ve changed the default profile fields translation in Uomo (Man) and Donna (Woman). but in main page i see 3 users online but 0 men and 0 women

 

for example if i put this statement [kleo_status_icon type=”men_online” subtitle=”Uomini online”] i see Zero

 

with this one [kleo_member_stats field=”Io sono” value=”Uomo” online=”yes”] i see 2 (right count) but i do not have icon associated and char is small.

 

how i could solve this little problem?

 

 

 

 

[cobraone72]

I’ve noticed also another bug. If a user is not logged in the “total online” counts 0 while to logged in members gives the correct value.

[Radu]

Hi,

This seems to be a cache issue,

Please clear all caches from W3 Total Cache.

Let me know

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[cobraone72]

i’ve cleared all caches, i’ve disabled w3 total cache but the result is still the same..

this is the reference code in page
[kleo_one]

[kleo_status_icon type=”total” subtitle=”Utenti Iscritti”] [kleo_status_icon type=”members_online” subtitle=”Utenti Online”] [kleo_status_icon type=”women_online” subtitle=”Donne online”] [kleo_status_icon type=”men_online” subtitle=”Uomini online”]

[/kleo_one]

Attachments:

You must be logged in to view attached files.

[cobraone72]

This reply has been set as private.

[Radu]

Hi,

The problem with women men online was caused by renaming the fields names, you have renamed from men to Uomo and women to Donna

Now is running this code and it displays women/men ‘s online, please make sure that when you made test disable cache and empty your browser cache.

COPY CODE

[kleo_status_icon type="total" subtitle="Utenti Iscritti"] [kleo_status_icon type="members_online" subtitle="Utenti Online"] [kleo_status_icon type="Donna" subtitle="Donne online"] [kleo_status_icon type="Uomo" subtitle="Uomini online"]

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[cobraone72]

now it works.. it was simple.. 😉 thank you for your outstanding support

[Radu]

Hi,

Thank you for your kind words.

Happy new year.

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[vallatest]

I am have same problem.
total shows, members online shows but men and women online do not counts.
my homepage code:

[kleo_status_icon type=”total” subtitle=”Members in total” image=”http://imetmysoulmate.com/wp-content/uploads/2016/11/total-members-2.png”%5D [kleo_status_icon type=”members_online” subtitle=”Members online” image=”http://imetmysoulmate.com/wp-content/uploads/2016/11/total-members-online-2.png”%5D [kleo_status_icon type=”women_online” subtitle=”Women online” image=”http://imetmysoulmate.com/wp-content/uploads/2016/11/WOmen-online-2.png”%5D [kleo_status_icon type=”men_online” subtitle=”Men online” image=”http://imetmysoulmate.com/wp-content/uploads/2016/11/men-online-2.png”%5D
[/kleo_one]

please assist me in resolving it.

Thanks

[Radu]

Hi,

Please make sure to have names and values of the fields identically like in wp-admin -> users -> profile fields (uppercase sensitive) this can be the cause 99%, check the field names and the fields values. IF you cannot figure out provide admin credentials and URL in a private reply to can take a look

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts