This topic has 3 replies, 2 voices, and was last updated 8 years by Laura.

  • Author
  • #72953
     spotmedias
    Participant

    Hi there,

    I am trying to figure out why the media gallery look like in my screenshot and also why I do not have the video thumbnails displaying on the list ?

    I am using rtMedia FFMPEG, the conversion works and the video thumbnails are generated (I can see them into the video player).

    Thanks for your help. 🙂

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    #73198
     Laura
    Moderator

    Hello, this is an issue related to rtmedia plugin, can you contact their support team? 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #73254
     spotmedias
    Participant

    Hi Laura

    Thank you for your answer, I will contact them.

    #73433
     Laura
    Moderator

    Hello, ok, let me know if you need anything else!

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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