Media Lightbox Issues

[AdamK]

Hi

I thought I already posted this but it must not have gone through.

We recently updated to the latest Kleo version. Unfortunately my testers came back with so many new issues raised by that update, I estimate to get them all fixed at the current support turnaround time that it would add minimum 1 further month to this project. I can’t afford to delay the project further so we have rolled back to the previous version.

In the mean time, I have 2 issues with the previous version. 1 serious one less serious but still not ideal.

Serious one – when a user comments on a media post, an activity post is created on the wall with a thumbnail to the original media. If you click on that thumbnail, the lightbox opens but the conversation area is basically broken. There is no conversation content present, and no conversation functionality. I’m thinking that the thumbnail should open the same lightbox as if you were clicking on the original media, but that is not happening.

Less serious one – if you click on the left and right navigation arrows in the lightbox for media – the lightbox disappears and reappears with the next media. It’s a bit ugly. It would be better if it just navigated from media to media without closing the lightbox and reopening it.

You can test these issues on our test bed. Please let me know thanks.

[AdamK]

Here is a screenshot of the issue…

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[AdamK]

And here is a capture of the disappearing / reappearing lightbox navigation issue…

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Did you have tried to deactivate the child theme and to use parent theme instead to check if the issues disappear?

Did you have noticed the same on our demo?

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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