Media not displaying correctly and stuck on validating info when logging in

[adshumaker]

Hello, up until recently I was happy with KLEO but now there are two major issues.

1.  Photos are showing up with only the top of the photo showing.  Everything else is cut off in the activity feed

2.  When logging in from the homepage sometimes it spins forever.  If I close it and visit the blog it shows that I logged in.

[Kieran_SQ]

Hi,

I have looked at your site and it seems that the issue is somewhat intermittent. Does your host give you access to staging? If so I think you will need to copy your site into staging and do a plugin disable test. You need to disable all plugins that did not come bundled with KLEO, this includes any add-ons for plugins that did come bundled with KLEO, WooCommerce Stripe Gateway for example.

Once these plugins have been disabled you should purge your browsers cache completely (except for form data and passwords) by pressing Ctrl+Shift+Del and test both issues again.

If you do not have access to staging you should make a full backup of your sites files and database and try the above mentioned tests.

Let me know the outcome,

Kieran

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