members and groups not showing after the kleo update

[alvedon]

Hi,

I updated the theme using Kaleidoscope (meaning, I downloaded the latest theme file from themeforest, made the necessary changes through Kaleidoscope and uploaded the new theme file through FTP).However, after the update the ‘members’ and ‘groups’ pages are not working, they do not list the members or the groups of the site.

(Please see the attached file- Üyeler means Members, normally when you hit Members, all the members in the site were showing as a list but now nothing is shown as you can see. Same thing for the groups)

And also there are submenus under the Activity (My Activity and Site Wide Activity) and Groups (My groups and All Groups) menus on the top, but when the cursor comes to that area nothing shows, the sub menus are gone.

When I upload the previous version of the theme, these problems mentioned above goes away.

Could you help me with that?
Thank you.

Özge

[alvedon]

Addition to the previous post: Besides from the members and groups lists are not showing, anything on the site that should be listed is not showing, e.g messages, the users who are following etc.

To simplify:
http://www.sitename.com/members –> page opens but not showing the members list (“showing x number of groups” indication is visible)
http://www.sitename.com/groups –> page opens but not showing the groups list
http://www.sitename.com/members/username/messages –> page opens but not showing the messages
http://www.sitename.com/members/username/following –> page opens but not showing the list of followers

By the general logic, the root of the problem should be the same but I don’t have enough knowledge to determine the root of the problem and solve it.

Do you have any idea or can you give me some details on where to look for that problem, i.e which file? This is kind of a urgent problem so if you can look into it, really appreciate it.
Thanks.

[sharmstr]

respond privately with info from theme options > system info

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

### Begin System Info ###

— Site Info

Site URL: http://www.platonyx.com
Home URL: http://www.platonyx.com
Multisite: No

— User Browser

Platform: Apple
Browser Name: Chrome
Browser Version: 41.0.2272.104
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_10_1) AppleWebKit/537.
36 (KHTML, like Gecko) Chrome/41
.0.2272.104 Safari/537.36

— WordPress Configuration

Version: 4.1.1
Permalink Structure: /archives/%post_id%
Active Theme: Kleo 2.4.1
Show On Front: page
Page On Front: (#3663)
Page For Posts: Blog (#24)
Remote Post: wp_remote_post() works
Table Prefix: Length: 10 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M

— WordPress Active Plugins

BP Profile as Homepage Fork: 1.1.3
BP Profile Search: 4.1.1
BuddyPress: 2.2.2.1
BuddyPress First Letter Avatar: 1.0.2
BuddyPress Follow: 1.2.1
BuddyPress Members only: 1.1.0
BuddyPress Moderation: 0.1.7
BuddyPress Registration Groups: 1.0.1
BuddyPress Usernames Only: 0.6
Cartpauj Register Captcha: 1.0.01
CloudFlare: 1.3.18
Google XML Sitemaps: 4.0.8
K Elements: 2.3
Login With Ajax: 3.1.4
Personal Welcome: 0.3.7
SG CachePress: 2.1.7
Shortcodes Ultimate: 4.9.4
Signup TOS: 1.3.5
Solve Media: 1.1.5
Taxonomy Metadata: 0.4
Visitor Maps and Who’s Online: 1.5.8.6
W3 Total Cache: 0.9.4.1
Wiki: 1.2.5.1
Wordfence Security: 5.3.11
wp-jquery-lightbox: 1.4.6
WPBakery Visual Composer: 4.3.4
WPMU DEV Dashboard: 3.5.2
WP Smush Pro: 1.1

— WordPress Inactive Plugins

Achievements: 3.5.1
Akismet: 3.1.1
Async JS and CSS: 1.7.13
BackUpWordPress: 3.2.0
BP-Album: 0.1.8.14
BP Direct Menus: 1.0.0
Bp Force Profile: 1.1.1
BP Login Redirect: 2.2
BP | You Are Blocked!: 1.0Beta5
Buddypress – Who clicked at my Profile?: 1.8
BuddyPress Activity Plus: 1.6.1
BuddyPress Activity Privacy: 1.3.6
BuddyPress Default Data: 1.0.6
BuddyPress Extended Friendship Request: 1.0.6
BuddyPress Group-O-Matic: 1.0.4
Buddypress Messages Spam Blocker: 1.1
BuddyPress Notifications Widget: 1.1.1
BuddyPress Profile Progression: 0.3.2
Buddypress Upload Avatar Ajax: 1.0.1
Buddypress User Language: 1.0
Demo Data Creator: 1.3.2
Events Manager: 5.5.5
geeSearch Plus: 1.4.2
Google Analytics Dashboard for WP: 4.5.1
Google Maps: 2.9.0.7
Groups: 1.4.13
Hide Admin Bar From Non-admins: 1.0
iFlyChat: 2.8.7
Invite Anyone: 1.3.6
Jetpack by WordPress.com: 3.3.1
Leverage Browser Caching Ninja: 2.1
Logout Redirect: 1.1.1
P3 (Plugin Performance Profiler): 1.5.3.8
Paid Memberships Pro: 1.7.15.2
Photo Gallery: 1.2.17
Protected Content: 1.1.1.3
Pushover Notifications for WordPress: 1.9.3.1
Remove query strings from static resources: 1.3
Restrict User Access: 0.1
Restrict Usernames: 3.4.1
rtMedia for WordPress, BuddyPress and bbPress: 3.7.37
Secure Invites: 1.2.5
Shortcode Widget: 1.0
Snapshot: 2.4.3.2
Social Articles: 1.8
Speed Booster Pack: 2.7
User Language Switch: 1.2
User Role Editor: 4.18.1
WooCommerce: 2.2.8
WP-Optimize: 1.8.9.10
WPFront User Role Editor: 2.7
WP FullCalendar: 0.8.4
WP Smush.it: 1.7.1
WP Super Cache: 1.4.4
YITH WooCommerce Wishlist: 1.1.7

— Webserver Configuration

PHP Version: 5.5.17
MySQL Version: 50091
Webserver Info: Apache

— PHP Configuration

Safe Mode: No
Memory Limit: 256M
Upload Max Size: 100M
Post Max Size: 100M
Upload Max Filesize: 100M
Time Limit: 600
Max Input Vars: 1000
Display Errors: On (1)

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

Session: Disabled

### End System Info ###

[sharmstr]

I see several problems

1 – You havent updated K-elements.

2 – You havent updated Visual Composer

3 – You have only allocated 40mb to WordPress

https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

Thanks for the reply.

1. There is no update visible for the K elements in the wp dashboard.
2. Same for the first article, no update.
3. How will I increase that?
4. All these relevant to the problem I have?

[sharmstr]

I gave you a link that explains how to update. Please read it and follow the directions. I can not help you until you have updated since Kleo 2.4.1 will not work correctly with those old versions of the plugin. If you still have the issues after updating, then I will help.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

I updated the K elements through the Wp dashboard but as for the visual composer I can not seem to succeed.

Re-download the theme from Themeforest. You will find the .zip archive under the main package downloaded from Themeforest under Plugins folder.

There is no plugins folder or anything related to visual composer for that matter in the theme file.

[sharmstr]

Download the full version. Then extract it. You’ll see a plugin folder.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

I updated all the plugins you mentioned and the problem still exists.

### Begin System Info ###

— Site Info

Site URL: http://www.platonyx.com
Home URL: http://www.platonyx.com
Multisite: No

— User Browser

Platform: Apple
Browser Name: Chrome
Browser Version: 41.0.2272.104
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_10_1) AppleWebKit/537.
36 (KHTML, like Gecko) Chrome/41
.0.2272.104 Safari/537.36

— WordPress Configuration

Version: 4.1.1
Permalink Structure: /archives/%post_id%
Active Theme: Kleo 2.4.1
Show On Front: page
Page On Front: (#3663)
Page For Posts: Blog (#24)
Remote Post: wp_remote_post() works
Table Prefix: Length: 10 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M

— WordPress Active Plugins

BP Profile as Homepage Fork: 1.1.3
BP Profile Search: 4.1.1
BuddyPress: 2.2.2.1
BuddyPress First Letter Avatar: 1.0.2
BuddyPress Follow: 1.2.1
BuddyPress Members only: 1.1.0
BuddyPress Moderation: 0.1.7
BuddyPress Registration Groups: 1.0.1
BuddyPress Usernames Only: 0.6
Cartpauj Register Captcha: 1.0.01
CloudFlare: 1.3.18
Google XML Sitemaps: 4.0.8
K Elements: 2.4
Login With Ajax: 3.1.4
Personal Welcome: 0.3.7
Revolution Slider: 4.6.5
SG CachePress: 2.1.7
Shortcodes Ultimate: 4.9.4
Signup TOS: 1.3.5
Solve Media: 1.1.5
Taxonomy Metadata: 0.4
Visitor Maps and Who’s Online: 1.5.8.6
W3 Total Cache: 0.9.4.1
Wiki: 1.2.5.1
Wordfence Security: 5.3.11
wp-jquery-lightbox: 1.4.6
WPBakery Visual Composer: 4.4.2
WPMU DEV Dashboard: 3.5.2
WP Smush Pro: 1.1

— WordPress Inactive Plugins

Achievements: 3.5.1
Akismet: 3.1.1
Async JS and CSS: 1.7.13
BackUpWordPress: 3.2.0
BP-Album: 0.1.8.14
BP Direct Menus: 1.0.0
Bp Force Profile: 1.1.1
BP Login Redirect: 2.2
BP | You Are Blocked!: 1.0Beta5
Buddypress – Who clicked at my Profile?: 1.8
BuddyPress Activity Plus: 1.6.1
BuddyPress Activity Privacy: 1.3.6
BuddyPress Default Data: 1.0.6
BuddyPress Extended Friendship Request: 1.0.6
BuddyPress Group-O-Matic: 1.0.4
Buddypress Messages Spam Blocker: 1.1
BuddyPress Notifications Widget: 1.1.1
BuddyPress Profile Progression: 0.3.2
Buddypress Upload Avatar Ajax: 1.0.1
Buddypress User Language: 1.0
Demo Data Creator: 1.3.2
Events Manager: 5.5.5
geeSearch Plus: 1.4.2
Google Analytics Dashboard for WP: 4.5.1
Google Maps: 2.9.0.7
Groups: 1.4.13
Hide Admin Bar From Non-admins: 1.0
iFlyChat: 2.8.7
Invite Anyone: 1.3.6
Jetpack by WordPress.com: 3.3.1
Leverage Browser Caching Ninja: 2.1
Logout Redirect: 1.1.1
P3 (Plugin Performance Profiler): 1.5.3.8
Paid Memberships Pro: 1.7.15.2
Photo Gallery: 1.2.17
Protected Content: 1.1.1.3
Pushover Notifications for WordPress: 1.9.3.1
Remove query strings from static resources: 1.3
Restrict User Access: 0.1
Restrict Usernames: 3.4.1
rtMedia for WordPress, BuddyPress and bbPress: 3.7.37
Secure Invites: 1.2.5
Shortcode Widget: 1.0
Snapshot: 2.4.3.2
Social Articles: 1.8
Speed Booster Pack: 2.7
User Language Switch: 1.2
User Role Editor: 4.18.1
WooCommerce: 2.2.8
WP-Optimize: 1.8.9.10
WPFront User Role Editor: 2.7
WP FullCalendar: 0.8.4
WP Smush.it: 1.7.1
WP Super Cache: 1.4.4
YITH WooCommerce Wishlist: 1.1.7

— Webserver Configuration

PHP Version: 5.5.17
MySQL Version: 50091
Webserver Info: Apache

— PHP Configuration

Safe Mode: No
Memory Limit: 256M
Upload Max Size: 100M
Post Max Size: 100M
Upload Max Filesize: 100M
Time Limit: 600
Max Input Vars: 1000
Display Errors: On (1)

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

Session: Disabled

### End System Info ###

[alvedon]

You can visit the site
http://www.platonyx.com/register

You can use these credentials:
username:alvedon
pass: 19801066

The upper menu translates as:
Aktivite: Activity (There should be 2 submenus under that but it is not visible now-part of the problem I mentioned above)
Gruplar: Groups (Again submenus but no show)
Üyeler: Members (when you click on that menu, no members show)
Mesajlar: Messages
Bildirimler: Notifications
Profil: Profile
Ayarlar: Settings
Çıkış: Log out
Davet Formu: Invitation Form

Site wide activity is located here:
http://www.platonyx.com/activity-stream-shortcode/

The right hand side menu is basically a profile search form- not working either.

Thanks

Ozge

[sharmstr]

I can see the submenus and click on them.

members show just fine

search works fine

I’ll attach screen shots

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[sharmstr]

screenshots

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

Ok this is weird. As much as it is a huge relief to see the site works (thank you for that) I still see the not working version of the site. I cleared all the cached content, made a master flush within the server and still no luck. Do you have any idea as to what am I doing wrong here?

[sharmstr]

Nope. did you clear your browser cache?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

Yes I did. I was using chrome and now I checked with Safari and still no luck. Could that be related to the ios I am using?

[sharmstr]

Can you see members here: http://seventhqueen.com/themes/kleo/members/

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

yes I can see that.

[sharmstr]

Then its not an ios issue.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

How could this be even possible? I am going crazy here 🙁

[sharmstr]

Did you log in with the same account you gave me to use? Maybe it has something to do with one of the many plugins you have installed. I dont know. I cant really help beyond what I’ve already done.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

If there is a problem with the plugins shouldn’t you also see the same problem? How is it possible that you see a full page working and I dont? This doesnt make any sense.

[sharmstr]

Because you have member plugins. That’s why I asked if you used the same account.

I cant help anymore. I dont have any more suggestions for you. Sorry.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

This topic is not resolved @Sharmastr, please change it to in progress. You can not label topics according to your mind, the problem is not solved.

[sharmstr]

okay.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[sharmstr]

I understand you are frustrated, but I’ve proven that it works. What else would you like me to do? I’m open for suggestions.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

You proving that it works does not solve my problem, because I still see the same problem. I tried on different browsers, different computers but still got the same result. I can not understand how you got another result. I tested the site with the same username I gave you, no change at all. What is different that you use and see than me in this case?

[sharmstr]

I just checked using my ipad and my phone. Both work.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[sharmstr]

I’ve now checked from 2 different networks as well and all is fine.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

Ok I got it, it works on your side. But it needs to work here too. Where should I look to find the solution, any ideas? I mean is this about the site, plugins or the server? i have to narrow it down in order to find the solution.

[sharmstr]

I dont know. That’s my point. Have you tried disabling all the extra plugins? Have you tried from different network? Have you looked for errors in your server log?

Just because you cleared the cdn, maybe the cdn that is serving files to your location didnt get cleared but the one serving my location did.

Its nearly impossible for me to guess what the problem is if I cant reproduce it on my side.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[alvedon]

I disabled all the plugins and then enabled them one by one, it seems that the w3 Total Cache minify settings were messing with the site. I changed the settings and now the site works fine. Thanks for your advice and help.

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