members and groups not showing after the kleo update

[alvedon]

Hi,

I updated the theme using Kaleidoscope (meaning, I downloaded the latest theme file from themeforest, made the necessary changes through Kaleidoscope and uploaded the new theme file through FTP).However, after the update the ‘members’ and ‘groups’ pages are not working, they do not list the members or the groups of the site.

(Please see the attached file- Üyeler means Members, normally when you hit Members, all the members in the site were showing as a list but now nothing is shown as you can see. Same thing for the groups)

And also there are submenus under the Activity (My Activity and Site Wide Activity) and Groups (My groups and All Groups) menus on the top, but when the cursor comes to that area nothing shows, the sub menus are gone.

When I upload the previous version of the theme, these problems mentioned above goes away.

Could you help me with that?
Thank you.

Özge

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[alvedon]

Addition to the previous post: Besides from the members and groups lists are not showing, anything on the site that should be listed is not showing, e.g messages, the users who are following etc.

To simplify:
http://www.sitename.com/members –> page opens but not showing the members list (“showing x number of groups” indication is visible)
http://www.sitename.com/groups –> page opens but not showing the groups list
http://www.sitename.com/members/username/messages –> page opens but not showing the messages
http://www.sitename.com/members/username/following –> page opens but not showing the list of followers

By the general logic, the root of the problem should be the same but I don’t have enough knowledge to determine the root of the problem and solve it.

Do you have any idea or can you give me some details on where to look for that problem, i.e which file? This is kind of a urgent problem so if you can look into it, really appreciate it.
Thanks.

[sharmstr]

respond privately with info from theme options > system info

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[alvedon]

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[sharmstr]

I see several problems

1 – You havent updated K-elements.

2 – You havent updated Visual Composer

3 – You have only allocated 40mb to WordPress

https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

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[alvedon]

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[sharmstr]

I gave you a link that explains how to update. Please read it and follow the directions. I can not help you until you have updated since Kleo 2.4.1 will not work correctly with those old versions of the plugin. If you still have the issues after updating, then I will help.

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[alvedon]

I updated the K elements through the Wp dashboard but as for the visual composer I can not seem to succeed.

Re-download the theme from Themeforest. You will find the .zip archive under the main package downloaded from Themeforest under Plugins folder.

There is no plugins folder or anything related to visual composer for that matter in the theme file.

[sharmstr]

Download the full version. Then extract it. You’ll see a plugin folder.

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[alvedon]

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[alvedon]

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[sharmstr]

I can see the submenus and click on them.

members show just fine

search works fine

I’ll attach screen shots

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[sharmstr]

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[alvedon]

Ok this is weird. As much as it is a huge relief to see the site works (thank you for that) I still see the not working version of the site. I cleared all the cached content, made a master flush within the server and still no luck. Do you have any idea as to what am I doing wrong here?

[sharmstr]

Nope. did you clear your browser cache?

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[alvedon]

Yes I did. I was using chrome and now I checked with Safari and still no luck. Could that be related to the ios I am using?

[sharmstr]

Can you see members here: http://seventhqueen.com/themes/kleo/members/

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[alvedon]

yes I can see that.

[sharmstr]

Then its not an ios issue.

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[alvedon]

How could this be even possible? I am going crazy here 🙁

[sharmstr]

Did you log in with the same account you gave me to use? Maybe it has something to do with one of the many plugins you have installed. I dont know. I cant really help beyond what I’ve already done.

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[alvedon]

If there is a problem with the plugins shouldn’t you also see the same problem? How is it possible that you see a full page working and I dont? This doesnt make any sense.

[sharmstr]

Because you have member plugins. That’s why I asked if you used the same account.

I cant help anymore. I dont have any more suggestions for you. Sorry.

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[alvedon]

This topic is not resolved @Sharmastr, please change it to in progress. You can not label topics according to your mind, the problem is not solved.

[sharmstr]

okay.

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[sharmstr]

I understand you are frustrated, but I’ve proven that it works. What else would you like me to do? I’m open for suggestions.

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[alvedon]

You proving that it works does not solve my problem, because I still see the same problem. I tried on different browsers, different computers but still got the same result. I can not understand how you got another result. I tested the site with the same username I gave you, no change at all. What is different that you use and see than me in this case?

[sharmstr]

I just checked using my ipad and my phone. Both work.

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[sharmstr]

I’ve now checked from 2 different networks as well and all is fine.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[alvedon]

Ok I got it, it works on your side. But it needs to work here too. Where should I look to find the solution, any ideas? I mean is this about the site, plugins or the server? i have to narrow it down in order to find the solution.

[sharmstr]

I dont know. That’s my point. Have you tried disabling all the extra plugins? Have you tried from different network? Have you looked for errors in your server log?

Just because you cleared the cdn, maybe the cdn that is serving files to your location didnt get cleared but the one serving my location did.

Its nearly impossible for me to guess what the problem is if I cant reproduce it on my side.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[alvedon]

I disabled all the plugins and then enabled them one by one, it seems that the w3 Total Cache minify settings were messing with the site. I changed the settings and now the site works fine. Thanks for your advice and help.

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