Members are not visible

[Arcaedia]

Hi guys

On the Members page, everything appears to be working except the members are all invisible. The page expands as if they were there, and the cursor changes when you hover over the places that they should be, but they are invisible. See attached screenshot.

This affects all members, including those who have logged in recently.

It does not seem to be a problem with BuddyPress, as I have tried a similar theme called Lynk that uses the same BuddyPress, and the members are all visible.

If you need to have a look, I have created an admin account for Laura from a previous ticket and can provide that again.

Thanks,
Ben

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[Kieran_SQ]

Hi,

I will be happy to look into this for you but currently your site is using a theme called Indigo and not KLEO, please let me know when you’re running KLEO again. Also please update this ticket in a private reply with the login credentials.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Arcaedia]

This reply has been set as private.

[Kieran_SQ]

Hi,

When I attempt to login using those details I get the following error

“Your account has not been approved yet.”

Please approve the account using whichever plugin you’re using to limit accounts. You should also disable this plugin to see if the members page issue persists with it deactivated.

Thanks

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Arcaedia]

Thanks for the quick feedback. The account is approved and the plugin is disabled, but members remain not visible.

[Kieran_SQ]

Hi,

The issue was coming from having Divi Builder (plugin) activated with no Divi theme, I have disabled this plugin and the members’ directory works as expected (see screenshot). You may need to clear your cache (Ctrl+F5) to see changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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[Arcaedia]

Kieran, you are a certified genius.

Thank you!

[Kieran_SQ]

Haha far from it, but thank you 😉

Please consider leaving me (the support received) and KLEO a review on ThemeForest, every review helps!
https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

If you have any more questions feel free to open a new ticket here any time, we’re always happy to help

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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