Menu Dropdown Not Working

[Stephanus]

The drop-down menus on my site http://www.happyandhealthy.co are not working.

Please see the screenshot to see how they’ve been set up (it seems correct to me) and let me know whether this is a bug or not.

Thanks.

[sharmstr]

Your site is throwing jQuery errors. Usually an indication of a plugin conflict. Disable all plugins and see if it works. If it does, start enabling one by one until you find the troublesome plugin.

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[sharmstr]

Forgot to attach error screenshot

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[Stephanus]

Hi there,

Thanks, I’ve followed your advice. Everything seems to work fine until I activate the K-Elements plugin (I’ve got the latest version installed, in case you were wondering, because I did a manual re-install of K-Elements using a download of the most recent Kleo theme). As soon as I activate K-Elements, my whole screen goes blank and I can’t access any dashboard / editing windows.

It seems like K-Elements and some of the other plugins conflict.

How do I resolve this issue?

[sharmstr]

I’ll let the SeventhQueen folks dig into this since they wrote it.

But let me ask this. Does k-elements work with all other plugins disabled?

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[Stephanus]

Yes, it does, but then everything goes blank again as soon as I activate Visual Composer or Revolution Slider. All the plugins work fine on together, but everything bombs out (screen becomes blank) when I activate K-Elements.

[sharmstr]

Do you have the latest versions of vc and rev slider installed? You have to update those manually. They should be

Visual Composer 4.3.4
Revolution Slider 4.6

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[sharmstr]

To be clear, “latest versions that come with Kleo”.

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[Catalin]

also, after you do the update of the plugin, please activate the debugger and tell what error you get when white screen… more info about debug set here:

http://codex.wordpress.org/Debugging_in_WordPress

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[Stephanus]

Hi Catalin,

Thanks for your email.

I’m using the following:
– K-Elements 2.0.1. (the latest version that Abe sent me)
– Visual Composer 4.3.4
– Revolution Slider 4.6

As I explained to Abe, when I activated K-Elements, everything still worked fine. However, as soon as I activated WPBakery Visual Composer (version 4.3.4), everything went blank (and I was unable to access the back-end of my site).

I think renamed plugins to pluginshold via FTP, then back to plugins, to get the plugins back again (and to get the back-end of the site / my dashboard to work again). This time round I activated WPBakery Visual Composer version 4.3.4 first, and then the rest of my plugins. When I did this, everything worked fine (I didn’t get any blank screens). HOWEVER, the site itself is still having some issues:
1. Some images don’t appear on the home screen
2. Navigation drop-downs don’t work (they used to)
3. Animations don’t work any more – they used to (e.g. the numbers increased when you scrolled down – at the moment they just appear from the very beginning.

Regarding the Debugging:

I’m scared that I might break something and make things worse if I try to do it myself, because I’m not really a web developer and lack the confidence that someone with your skills would have. Do you think that I should maybe send you the WordPress login details to my site so that you can see what’s going on / do the debugging yourself? If so, how do I temporarily change my WordPress password before I send it to you?

Any help would be much appreciated, because I would really like to get the site to work again!

Thanks,

Stephanus

[Catalin]

I see everything is working fine? Where was the problem?

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[Stephanus]

It seems like the parent theme needed an update, not just the child theme. I did a manual update of the parent theme and it resolved my issues – thanks!

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