This topic has 11 replies, 3 voices, and was last updated 10 years by Stephanus.

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  • #29983
     Stephanus
    Participant

    The drop-down menus on my site http://www.happyandhealthy.co are not working.

    Please see the screenshot to see how they’ve been set up (it seems correct to me) and let me know whether this is a bug or not.

    Thanks.

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    #29986
     sharmstr
    Moderator

    Your site is throwing jQuery errors. Usually an indication of a plugin conflict. Disable all plugins and see if it works. If it does, start enabling one by one until you find the troublesome plugin.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #29987
     sharmstr
    Moderator

    Forgot to attach error screenshot

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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    #30138
     Stephanus
    Participant

    Hi there,

    Thanks, I’ve followed your advice. Everything seems to work fine until I activate the K-Elements plugin (I’ve got the latest version installed, in case you were wondering, because I did a manual re-install of K-Elements using a download of the most recent Kleo theme). As soon as I activate K-Elements, my whole screen goes blank and I can’t access any dashboard / editing windows.

    It seems like K-Elements and some of the other plugins conflict.

    How do I resolve this issue?

    #30140
     sharmstr
    Moderator

    I’ll let the SeventhQueen folks dig into this since they wrote it.

    But let me ask this. Does k-elements work with all other plugins disabled?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #30142
     Stephanus
    Participant

    Yes, it does, but then everything goes blank again as soon as I activate Visual Composer or Revolution Slider. All the plugins work fine on together, but everything bombs out (screen becomes blank) when I activate K-Elements.

    #30143
     sharmstr
    Moderator

    Do you have the latest versions of vc and rev slider installed? You have to update those manually. They should be

    Visual Composer 4.3.4
    Revolution Slider 4.6

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #30144
     sharmstr
    Moderator

    To be clear, “latest versions that come with Kleo”.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #30551
     Catalin
    Moderator

    also, after you do the update of the plugin, please activate the debugger and tell what error you get when white screen… more info about debug set here:

    http://codex.wordpress.org/Debugging_in_WordPress

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #30905
     Stephanus
    Participant
    This reply has been set as private.
    #31855
     Catalin
    Moderator

    I see everything is working fine? Where was the problem?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #35398
     Stephanus
    Participant

    It seems like the parent theme needed an update, not just the child theme. I did a manual update of the parent theme and it resolved my issues – thanks!

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