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Author
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October 1, 2017 at 04:34 #175314solokcoParticipant
Some icons are NOT showing on the MENU when I select to choose the icon.
See image attached.
Attachments:
You must be logged in to view attached files.October 1, 2017 at 17:59 #175345Kieran_SQModeratorHi,
Sorry to hear you’re having issues with icons, please update this ticket with admin credentials so I can look into this further.
In the meantime please also disable all other plugins that did not come with BuddyApp, including caching and CDN services to see if the issue is being caused by a third party.
Thanks,
Kieran.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
October 7, 2017 at 16:08 #175884Kieran_SQModeratorHi,
I have logged into your staging site and I couldn’t find anything obvious after disabling plugins. caching, CDN etc so I am going to ask my colleague @Radu to look at this for you.
In the meantime please overwrite the parent theme files with a clean copy of the BuddyApp theme downloaded from ThemeForest to ensure there are no missing files or any corruption.
Thanks,
Kieran.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIf you like the theme or the support you've received please consider leaving us a review on Themeforest!
Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.
October 9, 2017 at 16:23 #176116RaduModeratorHi,
On my local install those works as it should, please make sure if after you de-activate all plugins and child theme you encounter the same, if yes, re-upload the theme files over the existing ones then check again.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 12, 2017 at 14:26 #176426solokcoParticipantHi
So, I UPLOADED the theme again to my server, DISABLED all the plugins and selected the MAIN THEME instead of the CHILD.
Error keeps showing.
Any suggestions?
Is there a File that I could check if its being loaded or not to try to nail down the issue
Thanks
Attachments:
You must be logged in to view attached files.October 12, 2017 at 14:38 #176433solokcoParticipantSo I looked into /wp-content/themes/buddyapp/assets/fonts/fonts/icomoon.svg and I saw that MANY of the icons are NOT listed there.
Image attached of the list of icons on the file and the icons trying to be loaded at the backend.
As you can see, the icon ANDROID is shown in the file, but the other next to it:
- anchor
- ambulance
- etc
are NOT in the file.
Attachments:
You must be logged in to view attached files.October 12, 2017 at 17:55 #176465RaduModeratorHi,
That’s odd, i saw them… but on my end i cannot reproduce, can you please provide FTP to take a closer look ?
I will re-upload theme maybe some files are corrupt or something.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 13, 2017 at 15:08 #176533RaduModeratorHi,
Re-uploaded entire assets folder in wp-content/themes/buddyapp/But when i want to try to check how it behaves right now the url seems to no longer works
Check you, and if it’ the same let me know the actual url
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 14, 2017 at 15:34 #176618solokcoParticipantThe FTP I gave you was for the main site: http://www.estilotu.com, not the staging areas. So if you uploaded this folder they should be visible at http://www.estilotu.com
You can login here with the same credentials as before.
The staging section is not online right now.
I checked the page but the icons in the menu still does not shows.
Thanks
October 16, 2017 at 16:31 #176867RaduModeratorHi,
I see, using Wp admin tried to de-activate all just to test the behaviour but when i’ve deactivate all plugins receiving the next error.
This page isn’t working
http://www.estilotu.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTSSo de-activating plugins should not cause like this…please let me know when the website it’s reachable again.
So did you tried to add new icons cuz comparing your menu icons with mine you have significant more icons that i have and from example star-1 cannot be found on default buddyapp theme since on your exists the code “star-1”
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 16, 2017 at 18:11 #176885solokcoParticipantThanks for CRASHING my site…
Worst support ever.
October 17, 2017 at 16:28 #176959RaduModeratorHi again,
In normally conditions disabling/enabling plugins should not causing a error like that, Sorry…nothing was intentioned, i just want to debug the issue, i’ve done this procedure enable disable plugins on many installs and not happening this, so it’s a safe operation..
So did you tried to add new icons ? cuz comparing your menu icons with mine you have significant more icons that i have and from example star-1 cannot be found on default buddyapp theme since on your exists the code “star-1”
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 22, 2017 at 18:36 #177399solokcoParticipantI tried downloading new icons from https://icomoon.io/ but didn’t work.
Then I downloaded the full theme again from Themeforest and uploaded the folder assets/fonts/fonts/ and gave it a try and did not work either.
Running out of ideas.
October 22, 2017 at 18:37 #177400solokcoParticipantAnd I even RE INSTALL the full theme on my server… Did not work either.
October 23, 2017 at 20:43 #177567RaduModeratorHi,
Tomorrow or the day after tomorrow i will make a tutorial guide how you can add additional icomon icons there
I will get back to you
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 25, 2017 at 18:09 #177846RaduModeratorHi,
Here it’s the guide : https://archived.seventhqueen.com/documentation/buddyapp#vector-icons
Maybe you done this ok without tutorial but there was a small bug related to the custom icons on our theme, now i’ve fixed this also on your install and that will be included in next theme update.
I’ve update those files concerning the displaying icons issue :
/wp-content/themes/buddyapp/functions.php
/wp-content/themes/buddyapp/lib/components/base.phpNow, just re-save theme options to empty transients
That;s it
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 28, 2017 at 19:33 #178216solokcoParticipantI followed the steps you mentioned above but still they dont show.
I DEACTIVATED ALL plugins, and still does not work.
I will send you the STAGING user and password so you can check it your self.
October 30, 2017 at 18:25 #178411RaduModeratorHi,
It should be patched also on the staging site and using this FTP account it looks like there is no access for the staging instance.
So just replace on the staging this file content : /wp-content/themes/buddyapp/functions.php
with this file content : https://pastebin.com/raw/yFtnV0gQAnd also this file : /wp-content/themes/buddyapp/lib/components/base.php
with this content : https://pastebin.com/raw/wisUG8ZnI can do that for you but there is no access to the /home/estilot5/staging/1 path using the provided FTP.
After you replace files, just go to wp-admin -> theme options -> save theme options it’s very important
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 31, 2017 at 19:04 #178539RaduModeratorCan you please provide the ftp and wp admin for the staging ?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution -
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