Menu not displaying at all

[ruthie73]

Hi I have re installed the Kleo template and everything is working apart from the menu not displaying at all. The Home link is there but doesn’t work. The existing menu doesnt work and I have tried a new menu and changing the settings on the header but it hasn’t made any difference.

Hope you can help.

Ruth

[sharmstr]

Caching or cdn issue? After creating the new menu did you assign it to the main or top positions?

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[ruthie73]

Yes I did. Its not a cache issue. Realistically the original menu should have still displayed as all other theme settings remained intact. I don’t know what a CDN issue is

[sharmstr]

Please provide a link and access.

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[ruthie73]

Ok I will send it now to themesupport@seventhqueen.com

[sharmstr]

I wont get it there. Just respond privately here. There’s a check box for it below the form.

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[ruthie73]

This is reqarding the conversation on the support forum

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​CONVERSATION ON SUPPORT FORUM
​RUTHIE 73
​Hi I have re installed the Kleo template and everything is working apart from the menu not displaying at all. The Home link is there but doesn’t work. The existing menu doesnt work and I have tried a new menu and changing the settings on the header but it hasn’t made any difference.
Hope you can help.

Ruth​

SHARMSTR
Caching or cdn issue? After creating the new menu did you assign it to the main or top positions?

​​RUTHIE 73
Yes I did. Its not a cache issue. Realistically the original menu should have still displayed as all other theme settings remained intact. I don’t know what a CDN issue is​

SHARMSTR
Please provide a link and access.

[sharmstr]

Credentials aren’t working.

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[ruthie73]

My mistake wrong pw

USER: Ruthie73
PW: Xander2014!*

[sharmstr]

This is really strange. No matter what I do I cant get it to save the menu location.

Can you try enabling debugging in wp-config.php. Then try assigning a menu location and see if you get any error messages?

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[ruthie73]

yes how do I enable debugging in the wp-config.php

[sharmstr]

https://codex.wordpress.org/Debugging_in_WordPress

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[ruthie73]

I have inserted the debug code into the location as per instructions

[sharmstr]

I’m assigning this to one of the devs because I cant figure it out.

@abe – menu locations wont save. I’ve tried with 2015 theme and it saves fine. No error messages.

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[ruthie73]

OK I will wait to here from you.

Thanks

Ruth

[Abe]

hello, my guess is that you have many items added and here is a fix for that because the host is not including some post items
https://anothersysadmin.wordpress.com/2012/02/16/php-5-3-max_input_vars-and-big-forms/

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[sharmstr]

@abe. There is only one menu with one item.

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[ruthie73]

Hi How is the progress going on this problem?

[Abe]

hm.. I see something wrong with your install:
wp-content/themes/themeforest-6776630-kleo-next-level-premium-wordpress-theme-wordpress_theme/kleo/assets/js

your structure should be like this:
wp-content/themes/kleo/assets/js

Go over FTP and move the theme files kleo on the themes directory

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