Menu problem

[RafVin]

Good evening, I would like to question.

 

Kleo I upgraded to version 3.0.10 and I have problems with the navigation.

 

If I create a new page and insert the menu, I save changes after I did go to check and there are no changes. Also after he saves, sometimes, the menu disappears and I have to go look-menu-manage-positions and reset as primary menu kleoNavMenu.

 

I also try to add items to the menu, but every time I see it saves the changes to the backend, open the site (frontend) and or the menu disappears or not there are any changes.

 

Why do I have this problem?

 

Thank you.

[RafVin]

You can obscure the FTP access data?

Thank you.

[Laura]

Hello, what do you mean by insert the menu? The menu should be set to primary menu at Appearance > Menu not in the page itself.
And do not worry your credentials are private

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Laura Solanes - Graphic Designer and Web Designer

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Always happy to help you 🙂

[RafVin]

Thank you for answering.

When I add any item to the menu, the menu disappears from the pages of my site. How do I fix it?

Thank you.

[Laura]

Hello, can you share admin credentials so i can check it out? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[RafVin]

This reply has been set as private.

[Laura]

Hello, can you also share the url of the website please? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[RafVin]

I’m sorry.

The site URL is ourplace.it.

Thanks

[Laura]

Hello, there seems to be an issue, maybe a plugin conflict, please try to deactivate one by one and try again, remember to set the menu as Primary menu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[RafVin]

Thank you for answering.

I tried to disable all plugins except BuddyPress and gives me the same error.
Just insert a new item in the menu, save the settings and the menu disappears from the site (http://awesomescreenshot.com/0d05d45h39).

I also tried to install an older version of Kleo and gives me the same problem.

How can I fix?

Thank you.

[RafVin]

I also installed the version 3.1 and gives me the same problem.

Thank you.

[Laura]

Hello, did you add any custom function to the theme? Have you tried activating main theme to see if it happens?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[RafVin]

Thank you for answering.

I entered to the theme of the functions in the file function.php. Has always worked, it is a few days that does not appear on the menu just add / edit the existing one. I also tried to create a new menu but the result is always the same (not shown on the site).

I also tried to eliminate all the changes added to the “quick CSS” and does not work the same.

I tried with the theme parent and not working.

I enter the “Live Notifications”, I select the icon for the menu item, go on and save menu when I update the page of the site to see the changes, the menu disappears. When back in the setup menu I see the menu “kleoNavMenu” is no longer set as the primary.

How can I fix?
The site must be made public, and I’m putting off because of this error.

Thanks a lot.

[RafVin]

I just tried to import the menu from Appearance – KLEO Demo Date and in the front-end campaiono all entries that are in the back end.

For example, in the back-end insert “Live Notifications” (http://awesomescreenshot.com/0565d8aw4b) and when I go in the front end does not appear (http://awesomescreenshot.com/0575d8bl60).

Why?

Thank you.

[Laura]

Hello, if after deactivating your plugins it still doesn’t work, please contact your hosting provider to check out if there is any issue

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[RafVin]

I asked my hosting provider and there are no problems.

I noticed that the menu is no longer able to endure more than sixty entries. To insert a new entry must first delete one and then enter what you want. I also noticed that the buttons do not appear on the page rtMedia activities. To make them look before I click on the sidebars or on a blank page and then proceed to upload content. Try to access the site with the data provided and you will understand what I mean.

I think there is some problem with the CSS.

How can I fix?

I must publish the site and are still for these problems.

Thank you very much for your support.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[RafVin]

Thank you for answering.

Do I have to I will request assistance or you did it?

Thanks a lot.

[Radu]

Hi RafVin

Can you please provide the wp=admin dashboard login details ?

I need to take a look.

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[RafVin]

This reply has been set as private.

[Radu]

Hi,

Just i’ve added the live notification item to menu,

Make sure that after modification to website you hit the button named “Cancella la cache”.

Regards

RAdu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[RafVin]

Thank you for answering.

Now it seems to work. There was some mistake?
Regarding rtMedia how can I fix?

In practice, the plugin rtMedia is active, I go to my profile and the button to load the file is not there, to make it appear I have to first click on an empty part of the site.

I tried with the theme thirteen and everything works properly.

Thank you.

[RafVin]

The data access dashboards have become private?

Thank you.

[Radu]

Hi,

Yes i have masked your credentials,

I think the issue comes from the cache plugin, but anyway i’ve added this to your theme options -> general settings -> quick css

COPY CODE

#buddypress #whats-new-form .rtmedia-container {display:block !important;height: auto !important;}

Let me know if is ok and i can i close the topic.

Best Regards

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[RafVin]

Thank you for answering.

I checked if it works and still no go.

I tried to enter the menu item “settings”, I saved, I deleted the cache, reloading the page and shows text in the menu.

I went to see the dashboard looks – menu – and the “settings” was gone.
I tried to disable the plugin cache, I entered again the “settings”, and I saved it works; just insert the pages created by me, except for the changes, mark the site and disappears around the menu (regardless of whether it is active or not the plug-in cache)

Thank you.

[Radu]

Hi,

Strange behaviour, not i’ve tried to add a test item link to the menu and it works without problem(without clearing cache)

This can be a server issue, this can be caused by max_input_vars limit

Please add this line to your .htaccess

COPY CODE

php_value max_input_vars 5000

If you receive an 500 internal error revert changes and contact your hosting companny and tell em about this setting that you want to have it on your site.

Best Regards

Radu

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What support service includes ? What not ?

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