Mising post excerpt

[JulioRomero]

Hi there!

 

I love your theme but I have one issue: The post excerpt is not shown on any blog.. See for example on the provided link.

 

In the Kleo Posts Settings “Show post excerpt” is active (see screenshot).

 

So i don’t know why it’s not shown…

 

Can you help and fix it?

 

Attachments:

You must be logged in to view attached files.

[Laura]

Hello, can you share admin credentials so i can check it out?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[JulioRomero]

This reply has been set as private.

[JulioRomero]

Did you find something?

[Laura]

Hello, i see you are using hide my wp, have you tried deactivating that plugin?
Or another third party plugin, it could be a conflict

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[JulioRomero]

Hi,

I can’t deactivate hide my wp – I need it…

Couldn’t you figure out something? 🙁

[Laura]

Hello, did you try it to see if its the issue? If it is i cant do nothing, if its not then we can keep checking

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[JulioRomero]

Hi,

yes I checked – the problem still remains.. So it has nothing to do with hide my wp…

[Laura]

Hello, this is what i see, do you prefer to have it like that?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

Attachments:

You must be logged in to view attached files.

[JulioRomero]

No, that is not what I mean… Like I said in my first post (10 days ago):

The post excerpt is not shown on any blog.. See for example on the provided link: https://www.trialo.de/test-page/

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[JulioRomero]

Post excerpt is shown when i don’t use Visual Composer in a post… But when I use Visual Composer the post excerpt is gone – see here: https://www.trialo.de/test-page/

Did you find something? I need the post excerpt in my blog…

[Radu]

Hi Julio,

Do you have changed the credentials ?

I’ve tried on my kleo install and the excerpt is shown, please review the credentials i will take a closer look at your issue.

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[JulioRomero]

This reply has been set as private.

[Radu]

Hi JulioRomero,

This will be fixed in next Kleo update – 4.0 Version this will be released today or tomorrow.

Let me know if is ok to wait until the 4.0 update or do you need this now.

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[JulioRomero]

That’s okay – thank you Radu!

[Radu]

Ok,

Have a nice day

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts