Mising post excerpt

[JulioRomero]

Hi there!

 

I love your theme but I have one issue: The post excerpt is not shown on any blog.. See for example on the provided link.

 

In the Kleo Posts Settings “Show post excerpt” is active (see screenshot).

 

So i don’t know why it’s not shown…

 

Can you help and fix it?

 

[Laura]

Hello, can you share admin credentials so i can check it out?

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[JulioRomero]

Hi, okay – here we go:

You have to login here:

https://www.trialo.de/wp-login.php?hide_my_wp=8989

Username: seventhqueen
Password: seven_test11x_queen

Maybe you could also check why the automatic theme update doesn’t work…?

[JulioRomero]

Did you find something?

[Laura]

Hello, i see you are using hide my wp, have you tried deactivating that plugin?
Or another third party plugin, it could be a conflict

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[JulioRomero]

Hi,

I can’t deactivate hide my wp – I need it…

Couldn’t you figure out something? 🙁

[Laura]

Hello, did you try it to see if its the issue? If it is i cant do nothing, if its not then we can keep checking

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[JulioRomero]

Hi,

yes I checked – the problem still remains.. So it has nothing to do with hide my wp…

[Laura]

Hello, this is what i see, do you prefer to have it like that?

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[JulioRomero]

No, that is not what I mean… Like I said in my first post (10 days ago):

The post excerpt is not shown on any blog.. See for example on the provided link: https://www.trialo.de/test-page/

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

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[JulioRomero]

Post excerpt is shown when i don’t use Visual Composer in a post… But when I use Visual Composer the post excerpt is gone – see here: https://www.trialo.de/test-page/

Did you find something? I need the post excerpt in my blog…

[Radu]

Hi Julio,

Do you have changed the credentials ?

I’ve tried on my kleo install and the excerpt is shown, please review the credentials i will take a closer look at your issue.

Cheers

Radu

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[JulioRomero]

Hi Radu,

Login works now. Please login here: https://www.trialo.de/wp-login.php?hide_my_wp=8989

I updated Kleo to 3.9 on a clean WordPress installation, and it was the same problem. When I use Visual Composer to create or edit the posts the post excerpt is gone…

I hope you can find something…

[Radu]

Hi JulioRomero,

This will be fixed in next Kleo update – 4.0 Version this will be released today or tomorrow.

Let me know if is ok to wait until the 4.0 update or do you need this now.

Cheers

Radu

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[JulioRomero]

That’s okay – thank you Radu!

[Radu]

Ok,

Have a nice day

Cheers

Radu

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