missing background image

[wilhalphoto]

Background Image of Row Element are missing:

https://www.storyburgh.org/R1/curated/2017/04/22/the-power-to-save-lives

https://www.storyburgh.org/R1/curated/2018/02/14/mothers-milk

[Kieran_SQ]

Hi,

In the browser console I can see that there are a couple of images that were refused as they were http:// to https:// – did you switch to using an SSL somewhat recently?

If so you have two options

1. Edit the post and upload the images again. They will now have https:// rather than http://

2. Install Really Simple SSL via WP Admin > Plugins > Add New which will force all paths to be https://

If you opt for number one you can still do number two if you have a lot of these issues with the migration to SSL.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[wilhalphoto]

Hi,

Thanks for such a quick response.
Well, before I did, I made a simple switch for the Mother’s Milk article: the two full-width pictures in middle is now at the bottom and vice versa (without doing any re-uploading and/or installing plugin you had suggested).

So, I don’t think that was it.
http://www.storyburgh.org/R1/curated/2018/02/14/mothers-milk

Please advise.
Thanks!
-Will

[Kieran_SQ]

Hi,

Please update this ticket, in a private reply, with admin credentials for your site so I can look into the issue via the back-end.

For clarity there are no longer any blocked images (2) in the browser console.

When I load the page now I only see one blank space after the text ““(The birth mother) chose me and it could have been anybody. She saw something in me that said she’s going to be a great mom and she’s going to give my daughter more than I ever could.”” – is that correct or is there a secondary area?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[wilhalphoto]

This reply has been set as private.

[Kieran_SQ]

Hi Will,

I tried to login using the details you have provided but I receive the error “ERROR: Incorrect username or password.”. Please double check the username and password is correct. If the username and password are correct please update the account with a new password and share again within this ticket.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[wilhalphoto]

This reply has been set as private.

[Kieran_SQ]

Hi,

Thanks for posting the updated details. I have access your site and I can’t locate the cause of the issue. I am going to refer this ticket to a higher support level for review. They’ll be in touch with as soon as they can via this ticket, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[wilhalphoto]

Thank you for escalating this issue! I appreciate your prompt actions.

[Radu]

Hi,

There are three resources that says

Mixed Content: The page at ‘https://www.storyburgh.org/R1/curated/2018/02/14/mothers-milk’ was loaded over HTTPS, but requested an insecure image ‘http://www.storyburgh.org/R1/wp-content/uploads/2016/11/Motto-newstoryburgh-blacktrans2.png’. This content should also be served over HTTPS.

The possible fixer this issue are the next

1. Edit the page in editor then delete the images, then re-upload them again.

2. Installing this plugin https://wordpress.org/plugins/force-https-littlebizzy/

Doing both cases of the issue counld be other thing! It’s mandatory to set from wp-admin -> settings same protocol https://

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[wilhalphoto]

Hi Radu,

The issue persisted even after doing your suggestion #1.
But, before doing #2, I reset the Ultimate VC row element settings “Effect” to default and used KLEO’s own “Text & Background” instead to place the background. VOILA. It works.

I’m going to file a bug problem to the Ultimate VC people. This issue only happens if the background image is at the bottom of the page. Having it at the top or in the middle, it won’t cause any problem.

Thanks!
-Will

[Radu]

Hi,

Ok then
Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

Posts