Mobile menu not working

[ingimargb]

Hello.
I am having a problem with my mobile menu. The button is there but nothing happens when I press it. I have no idea what could be causing this.

I have tried disabling all plugins and looked around the code. I didn’t find any anomalies.
Thank you in advance.

[Catalin]

Hello,

Please send me a link to your website to be able to replicate your issue.

Thank you,
Catalin

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[MTG]

Hello Catalin, I have the same problem.

Have you found a solution to fix the problem?

The link of my test website : http://devsite.directetsanstabou.fr/cougars/

Thank’s.

[Catalin]

@MTG: I don’t have permissions to see your link

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[MTG]

Can you give me your ip address to allow it.

Thank’s.

[MTG]

Hi Catalin, can you please give me your ip address, I need to fix this problem before to put online my website.

Thank’s a lot.

[Catalin]

188.27.108.197

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[ingimargb]

Hi Catalin.
Please contact me via phone +354 8958975.

The best way to do this is via teamviewer or some other remote control application.

Regards.

[Catalin]

Hello,

Please add my IP to be able to view your site. We don’t offer support by phone or teamviewer.

Thank you,
Catalin

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[ingimargb]

Hi.
Please check if you can open this url.

http://217.28.191.123/wordpress

Regards.

[Catalin]

not working…

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[ingimargb]

Hi,
did you also try just typing http://217.28.191.123 ?

is your ip address still 188.27.108.197?

Regards.

[ingimargb]

Can you describe the error message

[Catalin]

I get no error or page loaded… my ip changed: 5.12.19.36

I will follow up your response and check ASAP if I can access your site or not

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[MTG]

Hi Catalin,

sorry for the late reply. I fixed the prblème via CSS. Everything is ok now.

Thank’s

Bye

[ingimargb]

Hi MTG.
Can you send us the solution?

Regards,

[ingimargb]

Hi Catalin.
Dont you have any static ip address.?

[MTG]

For my problem, I had to remove a display block in the foundation-nonresponsive css.

Sorry but I don’t remember which line it was. With Firebug, I think you find it.

Bye

[ingimargb]

Hi Catlin,
can you tell me you ip address today?

Regards.

[MTG]

Hi, my IP adress is 78.245.84.135

Bye

[ingimargb]

Hi Catalin.
Can you tell me you ip address again?

Regards.

[Catalin]

5.12.19.36

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[ingimargb]

Hi Catalin. This should be accessible now. Please check.

Regards.

[ingimargb]

Hi Catalin.
Any news, have you been able to look into this?

Regards,
IGB

[Catalin]

@IGB: I tested your issue on our test devices and my first suggestion would be to disable all your plugins that weren’t required by the theme. Activate theme one by one and see the one that gives you this issue.

Do you have any custom scrips added to the theme?

If my suggestion doesn’t work, I will need admin credentials to check your site… you will have to reply as private for security reasons.

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[ingimargb]

I don’t have any custom scripts running.

Unfortunately disabling all but the essential plugins did not work. I have created an account for you.

U: catalin
P: SeventhQueenSupport

[Catalin]

Hello,

I deactivated some plugins and now your mobile menu works… all is left to do if figure out what is the plugin from recently active causes the problem.

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[ingimargb]

Thank you. I should be able to take it from here.

[Author]

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