mobile menu won’t stay open

[infusioncenter]

Hello,

For some reason when you navigate to our website on a mobile device, the menu will not stay open. If you select the hamburger menu icon on the device, the menu drops down/flashes open and cannot be kept open and you cannot select pages or navigate the site.

[Laura]

Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

If this is useless please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[jbourque]

Can you tell me what was your solution? I am having the same problem

[infusioncenter]

We actually just got busy and didn’t get back to the ticket. We are still having this problem.

We have updated all plugins and theme files. We have disabled and re-enabled all plugins. It is very frustrating to have this problem for a site that we have worked so hard to make mobile responsive…

Please help 🙁

[infusioncenter]

I did try adding those lines of code to our wp-config file and it had some unexpected results. It ended up displaying all the error messages at the top of our website when it first loads. I have subsequently deleted those, as it was making our website look broken.

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Those notices comes from the pmpro plugin and has nothing to do with your problem, the menu problem it’s caused by having two bootstrap scripts loaded into site, so one of you plugins loads bootstrap framework, please deactivate plugins one by one to identify the plugin, after you will find it look in the plugin options panel if haves some options to set off loading bootstrap.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[infusioncenter]

Okay, so I’ve actually tried that several times (Deactivating plugins one by one). I have yet to be able to fully isolate which one causes the problem. Right now the mobile menu only flashes on one page and I can’t seem to identify any reason that would be happening…

This is specifically happening at infusioncenter.org/advocacy.

[infusioncenter]

Actually, now it’s happening at infusioncenter.org/resources.

[Radu]

Hi,

Just I’ve de-activated all plugins of your site and the bootstrap was stopped to load twice, so, in other words, one of your plugins causes this, please de-deactivate all plugins at once then test on mobile to see the menu will work normally, then enable back plugins one by one and check the layout on mobile until you will find the plugin that causes that.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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