Mobile Site Not Responsive or proper theme

[ALIGNMT]

Mobile users that visit https://alignmt.com get an unresponsive really bad looking version of the site. Visitors can scroll to the bottom and click the ‘get full site’ link and the proper site will then show. Please advise a fix to this bug.

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[Laura]

Hello, i see it fine, did you manage to resolve it?
Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ALIGNMT]

No it’s not resolved. On mobile the site still looks like the image above. Visitors have to scroll to the very bottom and select ‘download full site’.

[Laura]

Hello, it doesnt happen for me, have you tested using another device? Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ALIGNMT]

Every mobile device I try comes up with the screenshot above. Others have also told be about this.

[Laura]

Hello, i have tried to reproduce the issue but i am not getting it, this is what i see when i view your site from a smaller device ( attached )
Could you share admin access so i can take a look at the backend?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

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[ALIGNMT]

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[ALIGNMT]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Do you have somehow jetpack activated?

Or any other mobile plugin?

Most sure this is the reason, try to de-activate all plugins and check again, but I bet the jetpack it’s causing that.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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