My Downloads do not display in Profile / Orders tab

[mitchcan]

Hello,

For some reason it seems as though ‘My Downloads’ of woocommerce products do not display on the Orders / My Downloads tab in Kleo (Manage account in Buddypress set as ON).

See the attached screencaps which show the downloads in the woocommerce My Account tab, and then none in the Kleo / Profile / Orders / My Downloads endpoint. (Of note, the Recent Orders tab in Profile / Orders does show the completed orders).

I’m not sure why this is the case. Any ideas?

Thanks.

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

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[Radu]

Hi

Just I’ve tested and I cannot reproduce that, did you have tried to enable wp debug to check if there it’s any kind of error? Did you have tried to deactivate all plugins except BuddyPress and woo commerce to test the behaviour ?

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[mitchcan]

Hey Radu,

My mistake. I thought I had replicated the correct structure on the test site, but I did indeed have a plugin issue.

Thanks for confirming that you could not reproduce.

Have a good day!

[Radu]

Ok then

Have a nice day

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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