My Event Page stops showing

[harryshapes]

Hi,

I created an event page where I have an event calender and tickets.. its been working for some time now however since I did an update and my woocommerce stopped working and resulted in uploading a backup copy.. my event page would load and then the next day would not load??

I have currently disabled the event page as i cant have members directing to a page that does not work to purchase their tickets.. i am currently adding an alternative method for them to purchase tickets but would like to get this resolved.

 

however when I log in.. and go to the event page it would appear again?? could you please advise why this is happening and how to fix.

Thanks

 

[Laura]

Hello, what plugin are you using for the events? As its not included in the theme, please also share admin credentials so i can check it out.
Keep in mind that third party plugins that are not suggested by the theme could not be compatible or could create a conflict

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[harryshapes]

Sure not a problem.

I use winscp to ftp into my wordpress

Hostname: 78.129.179.148
username: hassfp250
Password: Qwerty3112

The problems I am facing are listed below:

1. When members log in via the top right log in button.. a) sometimes it doesn’t log them in and the ‘sending info’ load keeps loading.. and b) when a member does finally log in.. the log in button should change to ‘Profile’ but instead it stays as login.. only up until you go to a new page in which it then changes to ‘Profile’

2. I use an event plugin called Eventon.. and it was working great.. it stopped working when I tried to update woocommerce and when I did a test to check out from purchasing a ticket.. the paypal option was greyed out and I was unable to purchase a ticket..

3. I had a page called events in which I added the eventon shortcode.. one minute the page would be active and working.. the next it totally disappeared? and the page would just go blank white.. you could only view the event page if you logged in.. and that’s only sometimes. I have since then removed the page and using the short code on a blog post as and when needed for members to purchase tickets.

at the moment they are the main issues I am facing.. please do log in and check with the credentials I supplied above and investigate. Please let me know at the earliest on getting the site back up to working efficiency.

Thanks.. also I inputed the code to have the login pop up window change to a link and redirect to a page.. however when I did so the login and sign up button disappeared and was just text instead of an actual button so I reverted back to how it was before..

Please use a test account I have made for you to log in and check

username: kamhass
password: qqqq

Please let me know.

Thanks!!

[harryshapes]

website is http://www.findingmuslims.com

admin login is:

username: admin
password: Qwerty3112

Thanks

[harryshapes]

also last issue.. now when someone does purchase tickets.. I don’t receive a notification in my woocommerce plugin under ‘orders’ normally it tells me you have 1,2,3 tc new orders.. now it doesn’t and I just see the order in my orders.

[Laura]

Hello, i will need to update your plugins, are you ok with that? Let me know

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[harryshapes]

Hi Laura,

If that is what is needed to fix the problems then yes you may do so.

Please keep me updated.

Appreciate it 🙂

[Laura]

Hello, please try to update wordpress and your plugins as is not working for me

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[harryshapes]

I will try

What error are you getting your emd

[harryshapes]

Hi Laura,

I had to restore all files from backup but didn’t upload the database because I may loose my members.. nothing was changed on the site.. only a few new members joined.

when a member logs in now it shows profile straight away which looks to be good

but there is a problem when it comes to people registering..

if a user wants to register to the site and clicks the top right sign up button, fills in the pop up form and then redirects to the registration form page it looks fine.. a page with a captcha slider at the bottom of the form

however if someone types in my web address /register.. it takes them to a register page.. but the register page looks to be different.. it has no slide captcha.. the testimonials is broken..

please login and check for yourself..

it also happens when someone clicks on the join us for free button next to the youtube promo.. they are redirected to a membership page.. then click on the membership plan.. on that page it asks if you want to login or signup.. if you use the sign up button below the membership plan checkout.. it takes you to the broken register page..

the only way it works is if users click the signup button top right of the screen.

please can you check and provide a fix so that where ever a user clicks a signup button they go to a working registration page.. which is the one with the slider

also another note.. users cant log in via the pop up if they are on a registration page.. any other page the pop up lets them log in.. please check and advise

I await your response.. log in details are still the same.

Thanks

[harryshapes]

now I’m facing a new problem.. when I try to upload media to a post it comes up with the following error message:

the uploaded file could not be moved to the wp-content/uploads/2016/01 folder???

please advise

thanks

[harryshapes]

users cant upload no profile photos no nothing!! 🙁 please help!

[Laura]

Hello, please contact your hosting provider, request to change your wp-content an uploads folder permission to be 755 or 777 and make sure you updated all plugins

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[harryshapes]

hi.. this does not work.. also I can do this on my end.. does not work..

I have the site up but when logged in as a test member I am unable to upload a photo or any media..

it gives me the following error message below:

Upload Failed! Error was: The uploaded file could not be moved to wp-content/uploads/avatars/42/avatars/42.

I noticed it is stating the avatar directory twice yet when I go ftp into my site.. it only has one avatar directory???

please can you look into this with the credentials I have provided and provide a fix as to how I can upload photos to a members profile.. this looks to be the only problem I currently face right now

you have my credentials.

please advise

thanks

[harryshapes]

I have currently gone and put the site on maintenance mode.. to log in go to http://www.findingmuslims.com/wp-admin and type the credentials I have given

username: admin
password: Qwerty3112

my ftp credentials are the same provided above if needed.. please help laura as this is a big problem.. especially for a member directory site :s

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Radu]

Hi,

Do you have solved your issue ?

IF not please enable wp_debug function / https://codex.wordpress.org/WP_DEBUG#Usage enable also the wp_debug_log to store all errors / https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG

Please enable these functions and repeat your action then see on screen if any error is shown if not please check the debug.log file from wp-content/ directory.

Let me know

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

Posts