My Kleo-WordPress Theme is in trouble.

[tuumazan]

Hello Team. I need your help, please.

I installed KLEO using FTP in according to the instructions of Kleo Support. On the other hand I couldn’t install KLEO-Child.

After installing and activating the theme, I installed plugins, but two of these plugings failed and I received the following two messages:

1- An error occurred while installing Revolution Slider: The plugin generated unexpected output. Warning: Error while sending QUERY packet. PID=2932 in /home/amigosia/public_html/wp/wp-includes/wp-db.php on line 1868 .

2- An error occurred while installing Paid Memberships Pro: The plugin generated unexpected output. Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /home/amigosia/public_html/wp/wp-admin/includes/template.php:1969) in /home/amigosia/public_html/wp/wp-content/plugins/paid-memberships-pro/paid-memberships-pro.php on line 30 Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/amigosia/public_html/wp/wp-admin/includes/template.php:1969) in /home/amigosia/public_html/wp/wp-content/plugins/paid-memberships-pro/paid-memberships-pro.php on line 30 .

I continued to work and when I click on Appearance -> Menus the Link Menus does not work, so I got this other message instead:

Internal Server Error:

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@amigosiamores.com to inform them of the time thiserror occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Could you, please check what is happening?

Thanks.

Regard.

 

Tomas.

[Laura]

Hello, please contact your hosting support because if you followed the instructions you shouldn’t have any issue.
Remember that to do it by FTP:
1- Extract kleo.zip and kleo-child.zip at your computer
2- Upload the folder kleo and kleo-child at wp-content/themes using FileZilla or another software
Or
1- Upload kleo.zip and kleo-child.zip to wp-content/themes using your hosting File Manager and extract them

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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