My shortcode is not working

[Otakuman]

Hello, since i bought the theme, shortcode is never work…
Ussualy, i can get it done by type it manually. But somehow there’s a situation that I can’t get into and need this shortcode to work.

It appears blank pop up, https://www.dropbox.com/s/1rozsaq1shlqvpf/Screenshot%202014-02-12%2013.43.17.png

can u help me please?

[Abe]

Hello, Are you using the latest theme version, 2.4?

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Otakuman]

Uh ooh…. I’m using ver 2.3.1
i’ll give it try, I hope the problem is solve… see you later Abe!

[Otakuman]

Hello… I’m following ur sugestion to update my theme (ver 2.4) | But my shortcode is still not working… Heeeelp 🙁

[Abe]

Hi, Please give us some FTP access and site access to take a look and help

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Otakuman]

This reply has been set as private.

[Abe]

Hi. Have you changed the password? because it is not working to connect

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Also site does not load

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Otakuman]

Hello Abe, I do not change my password, but my shortcode is surprisingly working now! I tought you have already log into my FTP…

Well, glad for your care…. 🙂

[Author]

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